Brianna Mejia
Riverside,CA
Summary
Organized and dedicated leader with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Supervisor
Bristol Farms
03.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Quality Assurance
Alleviate
08.2018 - 07.2019
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Business Administration
Santa Ana College
Santa Ana12.2021
Skills
- Staff Training
- Time Management
- Goals and Performance
- Inspecting Goods
- Customer Satisfaction
- Safety Protocols
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Bristol Farms
03.2022 - Current
Quality Assurance
Alleviate
08.2018 - 07.2019
Associate of Arts - Business Administration
Santa Ana College
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