Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier

Brianna Metcalfe

Lake City,FL

Summary

Committed and hardworking with experience processing transactions and assisting customers, retail and some EMS ,Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Harvey’s
12.2024 - 05.2025
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries and provided product information to enhance shopping experience.
  • Maintained clean and organized checkout area, ensuring compliance with safety standards.
  • Collaborated with team members to manage peak hours effectively, minimizing wait times.
  • Trained new staff on operational procedures and customer service techniques to improve performance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Snack Bar Shift Lead

Skating Rink
08.2023 - 12.2024
  • Supervised team operations to ensure efficient workflow and adherence to safety protocols.
  • Trained new staff on operational procedures and best practices for customer service.
  • Coordinated shift schedules to optimize staffing levels and enhance productivity.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Trained new employees and delegated daily tasks and responsibilities.

Barista

Ellianos Coffee
12.2023 - 11.2024
  • Prepared and served a variety of coffee beverages to customer specifications.
  • Maintained cleanliness and organization of work area, ensuring compliance with health standards.
  • Operated espresso machines and other equipment with attention to quality and safety protocols.
  • Assisted customers in menu selection, providing knowledgeable recommendations on products.
  • Participated in training sessions to learn about new products and improve barista skills.

Education

Certificate Of Technical Studies - Emergency Medical Technician

Florida Gateway College
Lake City, FL
05.2025

Diploma -

Columbia High School
Lake City Fl
05.2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • CPR
  • Patient handling
  • Fast learning

Certification

Certificate of emergency medical technician

Timeline

Cashier

Harvey’s
12.2024 - 05.2025

Barista

Ellianos Coffee
12.2023 - 11.2024

Snack Bar Shift Lead

Skating Rink
08.2023 - 12.2024

Certificate Of Technical Studies - Emergency Medical Technician

Florida Gateway College

Diploma -

Columbia High School

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