Brianna Mikel
Pahrump,NV
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist/Dental Assistant
Star Dental
Las Vegas, NV
07.2019 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Trained new team members on company procedures, customer service and issue resolution.
- Prepared dental operatory for the doctor, assisted during dental procedures and sterilized rooms and instruments.
Front Desk Receptionist
Laser Dental
Las Vegas, NV
07.2019 - 09.2023
- Traveled and worked between both dental offices during the week.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
Drive-Thru Cashier
Taco Bell
Henderson, NV
01.2018 - 05.2019
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Followed food safety and sanitation guidelines at all times.
- Demonstrated excellent customer service skills to increase customer satisfaction.
Box Office Cashier/Concessions Worker
Cinedome 12
Henderson, NV
04.2016 - 12.2017
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted over 80 customers per day and determined best approach to provide optimal service.
Education
High School Diploma -
Basic Academy Of Int'l Studies High School
Henderson, NV05.2016
Skills
- Customer Service
- Call Routing
- Front Office Management
- Listening Skills
- Complex Problem-Solving
- Problem-Solving Skills
- Telephone Etiquette
- Verbal and Written Communication
- Scheduling Appointments
- Time Management
Timeline
Front Desk Receptionist/Dental Assistant
Star Dental
07.2019 - 09.2023
Front Desk Receptionist
Laser Dental
07.2019 - 09.2023
Drive-Thru Cashier
Taco Bell
01.2018 - 05.2019
Box Office Cashier/Concessions Worker
Cinedome 12
04.2016 - 12.2017
High School Diploma -
Basic Academy Of Int'l Studies High School