Summary
Overview
Work History
Education
Skills
Timeline
Server

BriAnna Moore

Grove City,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Server

Waffle House Restaurant
11.2013 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

General Manager

Waffle House Restaurant
11.2018 - 03.2020
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Franklin Heights High School
Columbus, OH
05.2015

Skills

  • Guest Engagement
  • Hospitality Service Expertise
  • Guest Relations Management
  • Relationship Management
  • Service Prioritization
  • Regulatory Compliance

Timeline

General Manager

Waffle House Restaurant
11.2018 - 03.2020

Server

Waffle House Restaurant
11.2013 - Current

Franklin Heights High School

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BriAnna Moore