Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Moore

North Charleston,SC

Summary

Dedicated customer service professional skilled in managing high-volume transactions while ensuring error-free processing. Proven track record in resolving issues swiftly and maximizing customer retention in both patient access and call center settings.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

MUSC
North Charleston, South Carolina
09.2025 - Current
  • Collected patient demographics and maintained accurate electronic health records to support effective patient care.
  • Greeted patients and verified insurance information to ensure smooth check-in process.
  • Collected co-pays and other payments from patients promptly to facilitate efficient service delivery.
  • Responded to patient inquiries and resolved issues with empathy and professionalism.
  • Applied HIPAA privacy and security regulations while handling patient information.

CSR 2

T-Mobile US Inc.
Charleston, SC
01.2018 - 10.2025
  • Guided customers through billing procedures, processed payments, and assisted with payment option setup to streamline transactions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Provided tailored service and support to each customer, fostering relationships for potential business opportunities.
  • Probed customer service needs and accurately input information into electronic systems to enhance service delivery.

Assistant Store Manager

Jersey Mike's Franchise Systems Inc.
Charleston, SC
01.2017 - 01.2018
  • Recruited and hired passionate individuals, enhancing team dynamics and performance.
  • Coordinated planning, implementation, and execution of merchandising initiatives, improving business effectiveness.
  • Supported day-to-day store operations, fostering development of associates to meet sales targets.

Education

High School Diploma -

R&B Stall High
Charleston, SC
05-2012

Skills

  • Patient registration
  • Patient scheduling
  • Insurance verification
  • HIPAA compliance
  • Patient advocacy
  • Healthcare administration
  • Front desk operations
  • Retail customer service
  • Problem-solving abilities
  • Conflict resolution
  • High-energy environment

Timeline

Patient Access Representative

MUSC
09.2025 - Current

CSR 2

T-Mobile US Inc.
01.2018 - 10.2025

Assistant Store Manager

Jersey Mike's Franchise Systems Inc.
01.2017 - 01.2018

High School Diploma -

R&B Stall High
Brianna Moore