Dedicated customer service professional skilled in managing high-volume transactions while ensuring error-free processing. Proven track record in resolving issues swiftly and maximizing customer retention in both patient access and call center settings.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
MUSC
North Charleston, South Carolina
09.2025 - Current
Collected patient demographics and maintained accurate electronic health records to support effective patient care.
Greeted patients and verified insurance information to ensure smooth check-in process.
Collected co-pays and other payments from patients promptly to facilitate efficient service delivery.
Responded to patient inquiries and resolved issues with empathy and professionalism.
Applied HIPAA privacy and security regulations while handling patient information.
CSR 2
T-Mobile US Inc.
Charleston, SC
01.2018 - 10.2025
Guided customers through billing procedures, processed payments, and assisted with payment option setup to streamline transactions.
Consulted with customers to determine best methods to resolve service and billing issues.
Provided tailored service and support to each customer, fostering relationships for potential business opportunities.
Probed customer service needs and accurately input information into electronic systems to enhance service delivery.
Assistant Store Manager
Jersey Mike's Franchise Systems Inc.
Charleston, SC
01.2017 - 01.2018
Recruited and hired passionate individuals, enhancing team dynamics and performance.
Coordinated planning, implementation, and execution of merchandising initiatives, improving business effectiveness.
Supported day-to-day store operations, fostering development of associates to meet sales targets.