Brianna Morgan
Brenham TX
Summary
Dynamic Service Coordinator with a proven track record at BUDDYS APPLIANCE, excelling in client relationship management and issue resolution. Expertly coordinated service schedules and enhanced customer satisfaction through effective communication and feedback analysis. Recognized for attention to detail and strong organizational skills, ensuring seamless project collaboration and ongoing client support.
Overview
5
5
years of professional experience
Work History
Service Coordinator
BUDDYS APPLAINCE
Brenham
06.2022 - Current
- Assisted in managing client inquiries and resolving service issues promptly.
- Utilized software tools to track service requests and client feedback efficiently.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Worked closely with other departments within the company to ensure successful completion of projects.
Receptionist
AMERCIAN OVERHEAD DOOR COMPANY
Brenham
08.2021 - 06.2022
- Greeted customers warmly and directed them to appropriate services.
- Managed multi-line phone system to handle incoming calls efficiently.
- Maintained organized front desk area for a professional appearance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
Store Manager
Factory Connection
Brenham
11.2020 - 08.2021
- Trained new employees on store policies and procedures to ensure compliance.
- Managed staff scheduling and ensured optimal team coverage for customer service.
- Implemented sales strategies to improve product promotions and increase foot traffic.
- Conducted regular stock audits to monitor inventory levels and minimize losses.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
High School Diploma -
BRENHAM HIGH SCHOOL
Brenham, TX06-2013
Skills
- Client relationship management
- Service request tracking
- Appointment scheduling
- Customer feedback analysis
- Technician coordination
- Project collaboration
- Attention to detail
- Time management
- Issue resolution
- Ongoing client support
- Organizational skills
- Excellent communication
Languages
English
Professional
Timeline
Service Coordinator
BUDDYS APPLAINCE
06.2022 - Current
Receptionist
AMERCIAN OVERHEAD DOOR COMPANY
08.2021 - 06.2022
Store Manager
Factory Connection
11.2020 - 08.2021
High School Diploma -
BRENHAM HIGH SCHOOL