Itxel Castaneda
Wapato,WA
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Coordinator
Addus Home Health Care
Yakima, Washington
05.2022 - Current
- Developed and maintained relationships with key clients to ensure repeat business.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Conducted client assessments to identify service requirements and appropriate resources.
- Worked with care providers to complete paperwork within designated time regarding clients needs in care plans.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
- Worked closely with human resources to support employee management and organizational planning.
- Conducted outreach to identify and engage potential new clients and service partnerships.
- Prepared monthly reports summarizing current service activities.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
Sales Associate
Journeys Shoes
Yakima, WA
09.2021 - 12.2021
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
Crew Member
McDonald’s
Zillah, WA
06.2020 - 09.2021
- Took orders from patrons and input selections into store computer system.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Upheld high standards of productivity and quality in operations.
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
Wapato High School
Wapato, WA06-2021
Some College (No Degree) - Social Work
Heritage University
Toppenish, WASkills
- Client assessment
- Task delegation
- Management experience
- Supervisory role experience
- Skill development
- Spreadsheet development
- Multitasking and organization
- Telephone reception
- Document preparation
- Leadership and supervision
- Scheduling and calendar management
- Meeting planning
- File organization
- Client relationship management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Homecare aid certification
References
References available upon request.
Timeline
Service Coordinator
Addus Home Health Care
05.2022 - Current
Sales Associate
Journeys Shoes
09.2021 - 12.2021
Crew Member
McDonald’s
06.2020 - 09.2021
High School Diploma -
Wapato High School
Some College (No Degree) - Social Work
Heritage University