Margarita Desantiago
Lancaster,PA
Summary
Seeking a role as a Human Resources Recruiter/ Human Resources Coordinator in a business environment or Nursing facility. A place that believes in innovation, independence and in team collaboration.
Overview
18
18
years of professional experience
Work History
Service Coordinator
Alma Health Skilled Services LLC
Carlisle, PA
03.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Assessed customer needs and developed solutions to meet needs.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Conduct assessments at client's home to determine their needs, deficiencies and improvements.
Independent Caregiver
By Your Side Home Care
Leola, PA
10.2022 - Current
- Enhanced client well-being by providing compassionate care and addressing individual needs.
- Assisted clients with daily living activities, fostering independence and personal growth.
- Managed medications for clients to ensure proper adherence to prescribed treatment plans.
- Provided safe transportation services, enabling clients to attend appointments and social events.
- Maintained detailed records of client progress and reported changes in condition to medical teams promptly.
- Assisted with mobility exercises and physical therapy regimens, promoting functional improvements for clients with limited mobility.
- Safeguarded client privacy by adhering to confidentiality regulations and maintaining professional boundaries at all times.
- Performed light housekeeping duties to maintain a clean, comfortable environment for clients.
Ecommerce Retailer
Self Employed Web
01.2020 - 12.2020
- Developed and launched online store
- Customize item, prices and images
- Managed transactions, refunds and all other aspects of customer service.
- Input of data
- Data analysis to promote marketing.
Pharmacy Technician
CVS Pharmacy
12.2017 - 07.2019
- Work with pharmacist, help dispense medication, input prescription into computer system, print labels for medication bottles and gather personal information to assist customer with billing insurance.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Caregiver
Training Wheels Learning Center
San Antonio, TX
01.2016 - 04.2017
- Provide personal care for children; assist them to reach milestones.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
The Jay Group
01.2014 - 05.2014
- Provide customer service: take online orders, make outgoing calls to clients, give refunds, exchanges, upsell products and services.
CNA
Presbyterian Retirement Community
Quarryville, PA
08.2012 - 04.2013
- Assist the elderly residents with daily living activities (i.e : Feeding, dressing and bathing).
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Tax Preparer
Express Tax
12.2009 - 02.2010
- Greet the clients and introduce myself
- Prepared taxes for up to 10 customers per day
- Complied, copied, sorted, and filed all necessary paper work into a filing cabinet and on computer data base
- Any questions they may have I answered to the best of my ability
- Answer up to 25 calls a day by directing, forwarding, taking messages.
Teacher's Aide
YWCA
05.2008 - 08.2008
- Supervise and provide direct care for children ranging in age from 3 months to 5 years
- Greet and assimilate arriving children who are new to the school environment by introducing activities of interest
- Led educational activities to promote development of fine and gross motor skills by reading books during daily story time
- Science, basic arithmetic, and finger painting
- Attend younger children's needs of feeding, dressing, and changing diapers.
Cashier
Dollar General
06.2006 - 02.2007
- Establish or identify prices of goods, services or admission; assist with percentage increase to find total using calculators, cash registers, or optical price scanners
- Compile and maintain non-monetary reports and records
- Average daily cash register / customer transactions: 60 -75
- Answer customers' questions and provide information on procedures or policies
- Close out cash register at end of shift and restock merchandise at end of each day
- Performed closing and cleaning duties.
Education
Diploma -
JP. McCaskey High School
Administrative Assistant Certification - Data Entry
Career Link
Bachelor of Science - Human Resources Management
Columbia Southern University
10.2022
Diploma - LPN
LCCTC
03.2013
Skills
- Client Advocacy
- Record Preparation
- Telephone Communication
- Detail Orientation
- Interpersonal Skills
- Client Relationship Management
- Task Prioritization
- Time Management
- Active Listening
- Cross-functional Collaboration
- Conflict Resolution
- Organizational Skills
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
Alma Health Skilled Services LLC
03.2023 - Current
Independent Caregiver
By Your Side Home Care
10.2022 - Current
Ecommerce Retailer
Self Employed Web
01.2020 - 12.2020
Pharmacy Technician
CVS Pharmacy
12.2017 - 07.2019
Caregiver
Training Wheels Learning Center
01.2016 - 04.2017
Customer Service Representative
The Jay Group
01.2014 - 05.2014
CNA
Presbyterian Retirement Community
08.2012 - 04.2013
Tax Preparer
Express Tax
12.2009 - 02.2010
Teacher's Aide
YWCA
05.2008 - 08.2008
Cashier
Dollar General
06.2006 - 02.2007
Diploma -
JP. McCaskey High School
Administrative Assistant Certification - Data Entry
Career Link
Bachelor of Science - Human Resources Management
Columbia Southern University
Diploma - LPN
LCCTC