Brianna Munson

I am the custodial day shift lead for Schalick High School. I work from 6 AM to 2:30 PM. I ensure the school is dusted, mopped, and cleaned for the day-to-day operations. This also includes the restrooms, hallways, gymnasium, and cafeteria, including emptying all trash receptacles after lunch and school events. I'm trained on how to use T7 and T3 floor scrubbers, and side-by-side floor buffer/polisher. Other day-to-day tasks include.

• Conducted regular inventory checks to maintain accurate stock levels.
• Created weekly staff schedules to ensure adequate coverage.
• Participated in weekly meetings with management team to discuss strategies and goals.
• Supervised staff during shift changes and ensured transition went smoothly.
• Identified opportunities for operational improvements and communicated them to management.
• Implemented company policies consistently across all shifts.
• Monitored employee performance and provided feedback on areas for improvement.
• Performed opening and closing procedures, such as setting alarm systems.
• Assisted in the training of new employees.
• Trained new employees on company policies, procedures, and job duties.
• Handled emergency situations with composure and in accordance with company guidelines.
• Delegated tasks to employees and monitored activities and task completion.
• Assessed company operations for compliance with safety standards.

I worked in the deli making sandwiches, also ran the cash register, did cleaning tasks, was friendly with customers, and I have great customer service. Some of my daily tasks were sales, cashiering, time management, customer service, food preparation, cleaning, and ensuring a safe work environment.

• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Maintained up-to-date knowledge of company products, services, pricing structures, and promotions.
• Conducted regular training sessions for staff on new products, services, and customer service techniques.
• Monitored staff performance to ensure adherence to customer service standards.