Brianna Nesta
Summary
Dynamic and dedicated professional with seven years of restaurant and hospitality experience. Proven ability to deliver high-quality service in fast-paced environments, with outstanding skills in customer service, food safety, and leadership. Well-versed in both front and back of house operations, with a comprehensive understanding of the restaurant industry. Demonstrated management experience in supervising teams, enhancing training methods, and improving operational efficiency. Customer-focused and committed to meeting both team and customer needs with a service-oriented mindset.
Overview
7
7
years of professional experience
Work History
Cocktail Server
Daisy's Nashville Lounge
04.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Maintain a high energy, engaging personality
- Wait large parties of up to 16 for private party events
Security Supervisor
Allied Universal Security Services, Systems and Solutions
09.2018 - Current
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Develop improved training methods with focus on public safety, officer awareness, and risk analysis.
- Lead a team of 12 guards in a high stress environment.
- Trained 10 new security professionals and two supervisors over a two-year period.
Bartender
The Shed
05.2021 - 03.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Smokey Bones Bar & Fire Grill
02.2020 - 05.2021
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Catering Server
Villa Lombardi's
02.2017 - 08.2019
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
Education
High School Diploma -
William Floyd High School
Associate of Applied Science - With Distinction
Suffolk County Community College
Selden, NY09.2020
Suffolk County Police Department Internship
Suffolk County Community College
Selden, NY12.2022
Skills
- High stress tolerance
- Team player
- Beverage preparation and mixology
- Menu memorization and upselling techniques
- Clear and effective communication
- Engaging personality and positive attitude
- Superior customer service and conflict resolution
- Organizational ability and multitasking
- Leadership, training, and delegation
- Sales expertise and revenue generation
Timeline
Cocktail Server
Daisy's Nashville Lounge
04.2024 - Current
Bartender
The Shed
05.2021 - 03.2022
Server
Smokey Bones Bar & Fire Grill
02.2020 - 05.2021
Security Supervisor
Allied Universal Security Services, Systems and Solutions
09.2018 - Current
Catering Server
Villa Lombardi's
02.2017 - 08.2019
High School Diploma -
William Floyd High School
Associate of Applied Science - With Distinction
Suffolk County Community College
Suffolk County Police Department Internship
Suffolk County Community College
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