Brianna Norman
Washington,GA
Summary
At Dr. Mcavoy's Office, I streamlined back-office operations, enhancing efficiency by implementing new software solutions. My expertise in data management and strong problem-solving skills led to a significant improvement in workflow coordination and data accuracy, fostering positive relationships across departments and supporting compliance efforts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dr. Mcavoy's Office
Dr. Mcavoy
Lincolnton, GA
07.2018 - 10.2022
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.
- Streamlined back-office processes for increased efficiency, implementing new software solutions and organizational methods.
- Provided exceptional customer service to internal stakeholders, fostering positive relationships across departments.
- Participated in regular team meetings to discuss progress, share updates, and address any challenges or concerns impacting back-office operations.
- Improved overall workflow efficiency through regular review and optimization of back-office procedures.
- Enhanced data accuracy by meticulously reviewing and updating financial records and transactions.
- Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
- Reduced errors in transaction processing by implementing robust quality control measures and routine checks.
- Maintained up-to-date knowledge of industry regulations, supporting the company in compliance efforts.
- Facilitated employee training on relevant systems, enhancing overall team productivity and performance levels.
- Developed expertise in various operational areas, becoming a valuable resource for colleagues seeking guidance or support on specific tasks or projects.
- Supported successful audits by providing accurate documentation and addressing any discrepancies promptly.
- Played a key role in maintaining business continuity during periods of high volume or staff shortages, demonstrating adaptability and commitment to achieving targets regardless of challenges faced.
- Assessed special reports, summarizing information and identifying trends to guide decision making.
- Contributed to risk mitigation efforts through diligent monitoring of financial activities for potential irregularities or fraud indicators.
- Assisted in the preparation of comprehensive financial reports, enabling informed decision-making by senior management.
- Assisted with the onboarding of new staff members, providing guidance and support to ensure a smooth transition into their roles.
- Maintained inventory for back-office supplies, computers and work-stations.
- Completed special projects through planning, guidance and tracking metrics.
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Managed back-office sales team through coaching and sales technique training.
- Received purchase orders and processed invoices for payment.
- Supervised clerical staff to guide overall strategic direction.
- Organized office operations, leading daily activities and controlling correspondence.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Supervised processing of orders, order tracking and delivery of goods
- Achieved financial objectives through annual budget preparation, expenditure controls and variances analysis.
- Organized company functions and events to improve employee morale.
- Performed wide-ranging administrative, financial and service-related functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Developed and implemented strategies to streamline office operations.
Education
Associates of Medical Assisting - Medical Assistant
South University
Savannah, GA08.2022
Skills
- Data entry expertise
- Document Management
- Report Generation
- Workflow Coordination
- Data Management
- Spreadsheet Creation
- Meeting Coordination
- Scheduling appointments
- Reception Management
- Administrative Support
- Teamwork and Collaboration
- Organizational Skills
- Database Management
- Documentation and Recordkeeping
- Written Communication
- Strong Problem Solver
- Spreadsheet Management
- Filing and data archiving
- Proofreading
- Team building
- Calendar Management
- Time Management
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Effective Communication
- Active Listening
- Decision-Making
- Relationship Building
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Time management abilities
- Analytical Skills
- Problem-solving aptitude
- Professional Demeanor
- Project Planning
- Billing and coding
- Support Services
- Database Administration
- File Management
- Transaction Processing
Certification
CPR and First Aid Certified
HIPAA Certified
AED Certified
CLIA Certified
OSHA Certified
Bloodborne Pathogen Training
Timeline
Dr. Mcavoy's Office
Dr. Mcavoy
07.2018 - 10.2022
Associates of Medical Assisting - Medical Assistant
South University