Brianna Pena
Queens,NY
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
2
2
years of professional experience
Work History
Medical Assistant
Advanced Radiation Centers of New York
01.2025 - Current
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Improved clinical workflow with introduction of electronic health records system.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
Local MD
Maspeth, NY
04.2024 - 01.2025
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Verified patient insurance coverage, and collected required co-payments.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing, and timely results.
- Conducted venipuncture and other CT procedures.
Customer Experience Manager
Victoria Secret
Brooklyn, NY
05.2023 - 09.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Medical Assisting
New York Medical Training Center
New York, NY03.2024
High School Diploma -
Queens Metropolitan High School
Queens06.2018
Skills
- Staff Supervision
- Time Management
- Vitals Signs
- Training and Development
- Phlebotomy
- Electronic Medical Records
- CPR
- Nitrous Oxide Sedation
- Sterilization
Timeline
Medical Assistant
Advanced Radiation Centers of New York
01.2025 - Current
Medical Assistant
Local MD
04.2024 - 01.2025
Customer Experience Manager
Victoria Secret
05.2023 - 09.2023
Medical Assisting
New York Medical Training Center
High School Diploma -
Queens Metropolitan High School