Brianna Perez
Alton,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Maximus
Edinburg, TX
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Jimmy's Egg
McAllen, TX
11.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Oak Texas Bar & Grill
McAllen, TX
04.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported needs of 2 person wait staff who attended to specific needs of countless customers daily for fast paced restaurant with social relevancy and intentionality.
Server
Cracker Barrel Old County Store
McAllen, TX
10.2020 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for fast moving restaurant with social relevancy and intentionality.
Server Trainer
Cracker Barrel Old County Store
McAllen, TX
10.2020 - 05.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided coaching and mentoring to employees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and mentored 10 new personnel hired to fulfill various roles.
Education
Associate of Arts - Criminal Justice
South Texas College
05.2024
Skills
- Sales Expertise
- Active Listening
- Organizational Skills
- Supervision and leadership
- Call Center Operations
- Documentation
- Quality Control
- Customer Service
Timeline
Call Center Representative
Maximus
01.2024 - Current
Server
Jimmy's Egg
11.2023 - 01.2024
Server
Oak Texas Bar & Grill
04.2023 - 11.2023
Server
Cracker Barrel Old County Store
10.2020 - 05.2023
Server Trainer
Cracker Barrel Old County Store
10.2020 - 05.2023
Associate of Arts - Criminal Justice
South Texas College