Brianna Perez
Alton,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Maximus
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Jimmy's Egg
11.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Oak Texas Bar & Grill
04.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported needs of 2 person wait staff who attended to specific needs of countless customers daily for fast paced restaurant with social relevancy and intentionality.
Server
Cracker Barrel Old County Store
10.2020 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for fast moving restaurant with social relevancy and intentionality.
Server Trainer
Cracker Barrel Old County Store
10.2020 - 05.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided coaching and mentoring to employees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and mentored 10 new personnel hired to fulfill various roles.
Education
Associate of Arts - Criminal Justice
South Texas College
05.2024
Skills
- Sales Expertise
- Active Listening
- Organizational Skills
- Supervision and leadership
- Call Center Operations
- Documentation
- Quality Control
- Customer Service
Timeline
Call Center Representative
Maximus
01.2024 - Current
Server
Jimmy's Egg
11.2023 - 01.2024
Server
Oak Texas Bar & Grill
04.2023 - 11.2023
Server
Cracker Barrel Old County Store
10.2020 - 05.2023
Server Trainer
Cracker Barrel Old County Store
10.2020 - 05.2023
Associate of Arts - Criminal Justice
South Texas College
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