Brianna Powell
Grand Rapids,MI
Summary
Ambitious and motivated professional with ample customer service experience that ranges through a variety of different fields. Effective multitasker that can handle a high volume of work with complete accuracy and professionalism. Dedicated to helping the people of our community.
Overview
10
10
years of professional experience
Work History
Patient Access Coordinator
Trinity Health Grand Rapids
Grand Rapids
09.2021 - Current
- Leads a team of schedulers and registrars as the Patient Access Coordinator, providing guidance and support to ensure smooth operations
- Implemented daily huddle reports to track team performance, resulting in increased productivity and efficiency
- Streamlined payroll processes by accurately editing timecards and approving PTO requests, ensuring timely and accurate payment for staff
- Obtain prior authorizations for patients that need diagnostic imaging.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
Office Coordinator
West Michigan Surgical Specialist
04.2021 - 07.2021
- Assisted Office and Business Manager with payroll calculations, ensuring accuracy and timeliness
- Maintained HIPAA compliance by updating HIPAA binders and distributing policy forms to employees
- Researched and recommended reputation management solutions to enhance the office's online presence
- Obtained pre-certifications for patients that need surgery.
Surgery Scheduler III
Mercy Health Saint Mary’s
05.2014 - 04.2021
- Ensured accurate and efficient surgery scheduling by carefully managing the surgery schedule and training new employees
- Analyzed data and presented findings in QIC meetings, contributing to improvements in the surgery scheduling process
- Collaborated with surgery leadership and physicians to prioritize and schedule cases during the Covid pandemic, demonstrating adaptability and decision-making skills
- Obtained prior authorizations for patients that need diagnostic imaging prior to their surgery visit.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped to implement Epic during our "Go-Live" as a super-user for Optime.
Education
MBA - Healthcare Administration
Indiana Wesleyan University
Marion12.2016
Bachelor of Science - Interdisciplinary Health Services
Western Michigan University
Kalamazoo, MI04.2014
Skills
- Customer Service
- Leadership
- Scheduling
- Surgery
- Insurance Benefits and Eligibility
- Insurance Authorizations
- Appointment Scheduling
- Problem-Solving
- Medical Terminology
Timeline
Patient Access Coordinator
Trinity Health Grand Rapids
09.2021 - Current
Office Coordinator
West Michigan Surgical Specialist
04.2021 - 07.2021
Surgery Scheduler III
Mercy Health Saint Mary’s
05.2014 - 04.2021
MBA - Healthcare Administration
Indiana Wesleyan University
Bachelor of Science - Interdisciplinary Health Services
Western Michigan University