Brianna Ramos
Brea,CA
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
As well as being a results-driven team player with a passion for streamlining processes and fostering collaboration. Experienced in effectively managing high-volume workloads and working with cross-functional teams to ensure completion of projects. Adept at troubleshooting and identifying areas for improvement.
Overview
5
5
years of professional experience
Work History
Key Holder Supervisor
Tj Maxx
01.2025 - Current
- Received and counted money.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Front End Supervisor
Tj Maxx
12.2024 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Promoted business' development by building and maintaining relationships with new clients.
- Educated staff on strategies for handling difficult customers and challenging situations.
Coordinator
TJ Maxx
10.2019 - 11.2024
- Ensured compliance with company policies and procedures related to project management activities
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems
- Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies
- Utilized problem solving skills to troubleshoot complex situations involving multiple parties
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently
- Communicated with clients and supervisors regarding project status and changes in scope of work
- Conducted research on best practices in order to identify areas of improvement within the organization
- Handled administrative tasks for team members, helping projects run smoothly
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources
- Developed and implemented systems for tracking project progress and evaluating results
- Managed multiple projects simultaneously while meeting tight deadlines
- Collaborated with cross-functional teams to develop strategies that improved workflow efficiency
- Entered data, generated reports, and produced tracking documents.
Education
High School -
El Dorado High School
06.2019
Skills
- Staff Management
- Team Oversight
- Staff Training
- Employee scheduling
- Store operations
- Drawer counting
- Opening and closing coordination
- Customer service management
- Store recovery processes
- Loss prevention strategies
- Sales proficiency
- Alarm systems
Accomplishments
- Associate of the Quarter 2022
- Supervised team of 20 staff members.
- Achieved an increase in sales through effectively helping with employees on the floor ensuring they stayed on task and restocked in an efficient manner.
Personal Information
Date of Birth: 09/12/01
Timeline
Key Holder Supervisor
Tj Maxx
01.2025 - Current
Front End Supervisor
Tj Maxx
12.2024 - Current
Coordinator
TJ Maxx
10.2019 - 11.2024
High School -
El Dorado High School
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