Brianna Rhodes
FORTWORTH,TX
Summary
Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing law. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
McLamar
Dallas, Tx
09.2024 - 06.2025
- Assisted clients in finding suitable leasing options and answering inquiries.
- Conducted property tours to showcase available units to potential residents.
- Delivered exceptional customer service by greeting clients, addressing concerns, showcasing units, and resolving issues promptly.
- Conducted informative and personalized tours, resulting in new leases.
- Implemented sales and marketing strategies that increased foot traffic and improved closing ratios, consistently exceeding leasing goals.
- Organized open house events to attract prospective tenants and boost occupancy rates.
- Tracked leads using CRM software and followed up with interested parties.
- Managed lease documentation and ensured compliance with company policies.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Received rent payments and tracked transactions in accounting software.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Responded to tenant requests for maintenance services in a timely manner.
- Facilitated effective communication between residents and management to streamline maintenance request resolution.
- Contacted and followed up with tenants on renewal notices.
- Performed comprehensive background checks on rental applicants to ensure eligibility and reliability. on applicants.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Detailed application requirements and answered questions from prospective tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Collaborated with team members to enhance resident satisfaction and retention efforts.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Coordinated activities between management staff, vendors, contractors, and government agencies.
- Coordinated activities between management staff, vendors, contractors, and government agencies.
Walmart Associate
Walmart
FORTWORTH, TX
01.2021 - 09.2022
- Prepared and organized grocery items for efficient pickup service.
- Maintained cleanliness and organization of the pickup area for safety standards.
- Resolved customer inquiries on order status and product availability to enhance customer satisfaction.
- Collaborated with delivery personnel for smooth order handoff processes.
- Collaborated with team members to ensure accurate order processing and timely fulfillment.
- Tracked stock levels and availability using inventory management systems to support efficient order fulfillment.
- Answered store and merchandise questions and led customers to wanted items.
- Engaged in team meetings to discuss sales strategies and customer feedback.
- Followed safety protocols while handling food products and materials.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
Education
TCC South Colliagant High School
FORTWORTH, TXSkills
- Lease administration
- Lease agreements
- Lease writing
- Tenant screening
- Property management
- Customer relationship management
- CRM software
- Sales strategies
- Property tours
- Prospect qualification
- Customer service
- Resident assistance
- Record keeping
- Cash handling
- Inventory management
- Database management
- Fair housing compliance
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Telephone and email etiquette
- Phone and email etiquette
- Call management
- Interpersonal relations
- Basic mathematics
References
References available upon request.
Timeline
Leasing Consultant
McLamar
09.2024 - 06.2025
Walmart Associate
Walmart
01.2021 - 09.2022
TCC South Colliagant High School