Brianna Rivera

Cultivated client relationships through tailored communication and strategic follow-ups, enhancing client retention.

• Managed ticket sales processes and provided exceptional customer service support.
• Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
• Identified customer needs by asking questions and advising on best solutions.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Oversaw account management by delivering continuous technical support post-sale, ensuring client satisfaction.
• Generated weekly reports on sales performance against targets for upper management review.
• Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
• Partnered with cross-functional teams to execute promotional events, driving attendee engagement and brand visibility.
• Coordinated marketing campaigns to promote events and enhance fan engagement.
• Attended networking events to build relationships with potential customers.
• Facilitated player engagement for Ligas Mexicanas to strengthen organizational relationships.

• Assisted policy holders with changes and new policies.
• Guided policy holders in understanding and resolving policy questions.
• Reviewed policies to ensure policy holders had accurate coverage.
• Supported bilingual customers in comprehending coverage details and options.
• Annual call to offer new services or add on coverages.
• Set up appointments with policy holders to meet with the agent.
• Conducted cold calls to potential clients to generate new business opportunities.

• Resolved customer complaints through effective communication and problem-solving skills.
• Resolved customer issues with knowledgeable, friendly service, contributing to high levels of customer satisfaction.
• Assisted fans with inquiries, providing accurate information about game schedules to enhance their experience.
• Educated fans on club policies and procedures to enhance their experience.
• Answered incoming calls for game tickets
• Coordinated mailing and printing of game tickets, ensuring timely delivery for fan access.
• Assisted with bilingual fans' needs and inquiries.