Brianna Rivera
U of R Gastroenterology
Rochester,NY
1
Certification
3
years of professional experience
Healthcare administrative professional handling patient scheduling, managing charts, and telephone communication in a clinical office setting. Brings the coordination and documentation needed for Medical secretary work by directing patients, managing files, and faxing documents to support staff with timely information. Maintains organized office processes that help appointments and patient questions move without delay.
Work History
Outpatient Access Rep.
1 Year 2 Months- Handle appointment requests daily to keep outpatient scheduling moving and patient access responsive.
- Streamline appointment scheduling workflows to reduce wait times and improve patient access to care.
- Coordinate with healthcare teams to support patient care, Procedure coordination, and timely information exchange.
- Maintain accurate patient records and documentation in line with HIPAA compliance requirements.
- Provide patient-centered communication by listening actively and responding clearly to questions and concerns.
Receptionist
1 Year- Manage 10+ visitor check-ins per day while maintaining a warm front desk experience and smooth guest flow.
- Answer and route incoming calls, deliver clear communication, and support visitors with a professional first impression.
- Welcome visitors, streamline check-in steps, and support patient registration through organized front desk coordination.
- Organize the reception area, handle mail, and keep daily office materials stocked for efficient operations.
- Maintain inventory, track supplies, and apply Microsoft Office tools to keep front desk operations organized.
- Foster positive client relationships, support referral coordination, and uphold HIPAA compliance in daily interactions.
Medical secretary
4 Months- Maintained patient charts and updated records accurately to support smooth front-office operations.
- Faxed documents, supported patient questions, and coordinated follow-up paperwork with attention to detail.
- Supported intake and Procedure coordination tasks while keeping information organized for staff and patients.
Education
Associate's Degree - Child Education
High School Diploma
Skills
Microsoft Office
Inventory management
Communication
Medical terminology
Time management
Appointment scheduling
Patient intake
Electronic health records
Insurance verification
Referral coordination
HIPAA compliance
Patient registration
Scheduling workflow management
Certification
Pharmacy Technician Program, 2022 - 2023 REOC
Personal Information
Title: Outpatient access rep.
Timeline
Outpatient Access Rep.
U of R Gastroenterology
08.2025 - CurrentRead More
Receptionist
Rochester center
08.2024 - 08.2025Read More
Medical secretary
Wilson health center
08.2023 - 12.2023Read More
Benjamin Franklin High School
High School Diploma
Read More
Monroe Community College
Associate's Degree from Child Education
Read More