Brianna Romain
Charlotte,NC
Summary
Skilled professional with strong communication and customer service abilities. Demonstrated expertise in inventory management and food safety, achieving consistent quality results in fast-paced settings. Proven track record in mentoring new team members to enhance team performance.
Overview
4
4
years of professional experience
Work History
Line Cool/Prep Cook
The Crust Pizza
Charlotte, NC
03.2023 - 12.2024
- Followed food safety guidelines to ensure quality and hygiene standards.
- Organized inventory of ingredients and supplies for easy access.
- Collaborated with team members to streamline food preparation processes.
- Demonstrated proper use of kitchen equipment during meal prep tasks.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Communicated effectively with fellow staff members regarding meal preparations.
- Helped train and develop new talent.
- Trained new employees on proper techniques of preparing meals safely.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Cashier & Customer Service Associate
Walmart
Wilmington, NC
05.2022 - 01.2023
- Processed customer transactions accurately and efficiently at high-volume retail environment.
- Assisted customers with product inquiries and provided excellent service experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Scanned items quickly while ensuring pricing accuracy for customer purchases.
- Trained new cashiers on checkout procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Hostess
Golden Corral Buffet and Grill
Wilmington, NC
07.2020 - 08.2021
- Managed waitlist efficiently during peak dining hours to optimize guest flow.
- Communicated effectively with kitchen staff regarding guest needs and seating arrangements.
- Collaborated with servers to ensure timely service for all guests in the restaurant.
- Resolved guest inquiries and concerns to maintain a positive dining atmosphere.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Demonstrated strong interpersonal skills when interacting with customers.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
Education
Bachelor of Arts - Communication Studies
University of North Carolina At Charlotte
Charlotte, NC12-2025
Associate of Arts - (Dual Enrollment)
Cape Fear Community College
Wilmington, North Carolina, NC06-2020
High School Diploma -
Wilmington Early College High School
Wilmington06-2020
Skills
- Effective communication
- Customer service
- Team collaboration
- Inventory management
- Time management
- Microsoft Office Suite
- Public speaking and presentation design
- Digital community management
- Canva design and Adobe Spark design
- Data analysis and interpretation
Research methodologies
Statistical evaluation
References
References available upon request.
Timeline
Line Cool/Prep Cook
The Crust Pizza
03.2023 - 12.2024
Cashier & Customer Service Associate
Walmart
05.2022 - 01.2023
Hostess
Golden Corral Buffet and Grill
07.2020 - 08.2021
Bachelor of Arts - Communication Studies
University of North Carolina At Charlotte
Associate of Arts - (Dual Enrollment)
Cape Fear Community College
High School Diploma -
Wilmington Early College High School