NYKIA MACK
MANSFIELD
Summary
Dynamic Account Manager with over 13 years of extensive experience, and a proven track record at driving strategic growth and enhancing client relations. Expert in operations management and recruitment, successfully onboarding over 800 associates during peak seasons. Adept at process improvement and cross-functional collaboration, delivering exceptional service quality and client satisfaction. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated dedication to leading teams toward common goals while maintaining focus on bottom-line results.
Overview
13
13
years of professional experience
Work History
ACCOUNT MANAGER
Integrity Staffing
Lewisville
05.2023 - Current
- Company Overview: Flexport Fulfillment Center
- Cultivate client trust, leading to successful partnerships and strategic growth
- Direct cross-team efforts, achieving $40,000 in vendor savings without quality loss
- Enhance processes for improved efficiency and client satisfaction
- Guide teams and mentor staff, fostering a collaborative work environment
- Manage Dallas market recruitment, hiring over 500 associates
- Drive talent acquisition initiatives, successfully managing recruitment and onboarding for 500+ associates in the Dallas market
- Foster cross-functional team synergy to optimize operational workflows and enhance service delivery metrics
- Develop comprehensive market analyses and strategic recommendations to guide client business decisions and growth initiatives
- Cultivate strong client partnerships through dedicated account management and proactive problem-solving approaches
- Streamline vendor relationships and resource allocation, generating substantial cost reductions while maintaining service excellence
- Build dynamic partnerships across departments to enhance operational efficiency and elevate service quality benchmarks
- Design and implement process optimization frameworks that drive operational excellence and strengthen client partnerships
- Flexport Fulfillment Center
ACCOUNT MANAGER
Integrity Staffing
Irving
06.2022 - 05.2023
- Company Overview: Hello Fresh Distribution Center
- Led teams in operational analysis, strategy development, and execution for multiple clients
- Ensured client needs were consistently met at the highest level
- Delivered projects on-time through effective time management, exceeding client expectations
- Provided leadership and mentorship to field teams, fostering growth and development
- Traveled to client and internal team meetings as required
- Successfully onboarded new client accounts and sites
- Presented strategies and reviews to client senior leadership
- Conducted leadership training and team-building activities to enhance team performance
- Managed the hiring process for all staff and associates at the Dallas site
- Streamlined associate onboarding, training, and payroll processes, enabling the hiring of over 800 associates during peak season while maintaining a positive associate experience
- Managed cross-functional teams at Hello Fresh Distribution Center, successfully onboarding 800+ associates during peak season while maintaining quality standards
- Implemented streamlined processes for associate recruitment, training and payroll operations, enhancing operational efficiency and team satisfaction
- Orchestrated cross-functional partnerships to deliver projects ahead of schedule while maintaining exceptional quality standards
- Hello Fresh Distribution Center
SENIOR OPERATIONS MANAGER
Hertz Rental Cars
Irving
06.2021 - 06.2022
- Managed a $1 million dollar marketing budget, achieving a 20% ROI increase through strategic allocation
- Secured temporary staffing and hiring needs in alignment with client requirements
- Developed and motivated teams, fostering a culture of accountability and excellence
- Implemented data-driven staffing strategies, aligning workforce capacity with peak demand periods to enhance operational effectiveness
- Orchestrated cross-functional initiatives to improve service delivery standards, resulting in measurable improvements in customer satisfaction metrics
- Pioneered customer service excellence program, resulting in substantial improvement in satisfaction scores and repeat business across multiple locations
SECURITY OPERATIONS MANAGER
Stellantis Auto Corporation
Auburn Hills
05.2012 - 05.2021
- Managed day-to-day security operations, ensuring the safety and security of personnel, facilities, and assets
- Identified potential security risks and implemented effective mitigation strategies
- Developed comprehensive risk assessment frameworks, implementing data-driven security solutions across multiple facility locations
- Optimised resource allocation and patrol schedules, reducing security incidents while maintaining operational excellence
- Pioneered integration of advanced surveillance technologies with traditional security measures, enhancing overall threat detection capabilities
- Fostered strong partnerships with law enforcement and emergency services, enhancing facility-wide security preparedness and response capabilities
- Redesigned patrol schedules and resource allocation strategies, delivering substantial reduction in security incidents while maintaining operational standards
Education
MASTER OF SCIENCE - ADMINISTRATION OF JUSTICE AND SECURITY
The University of Phoenix
Phoenix, AZ05.2021
BACHELOR OF ARTS - SOCIOLOGY
The University of Michigan
Dearborn, MI05.2010
Skills
- Client Relations
- Operations Management
- Team Leadership
- Recruitment
- Data Analysis
- Payroll
- ADP
- Workday
- Salesforce
- MS Office
- G-Suite
- Bullhorn
- Digital Marketing
- Process Improvement
- Strategic Planning
- Budget Management
- Client Retention
- Leadership Training
- Cross-functional Collaboration
- Negotiation
- ATS
- BambooHR
Timeline
ACCOUNT MANAGER
Integrity Staffing
05.2023 - Current
ACCOUNT MANAGER
Integrity Staffing
06.2022 - 05.2023
SENIOR OPERATIONS MANAGER
Hertz Rental Cars
06.2021 - 06.2022
SECURITY OPERATIONS MANAGER
Stellantis Auto Corporation
05.2012 - 05.2021
MASTER OF SCIENCE - ADMINISTRATION OF JUSTICE AND SECURITY
The University of Phoenix
BACHELOR OF ARTS - SOCIOLOGY
The University of Michigan
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