Brianna Santiago
Clifton,NJ
Summary
Dedicated healthcare professional and current nursing student at Eastwick College pursuing an LPN diploma. Experienced in supporting patient care and maintaining a safe, respectful healthcare environment while developing strong clinical and communication skills.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Summit Health
08.2025 - Current
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Facilitated communication between patients and healthcare providers, enhancing overall patient satisfaction.
- Processed insurance verifications efficiently, ensuring accurate billing and minimizing claim denials.
- Trained new staff on best practices in patient interaction and system navigation.
Medical Receptionist
NJ Best OBGYN
10.2024 - 07.2025
- Scheduled and confirmed patient appointments, including prenatal visits and follow-ups
- Verified insurance information and processed patient intake forms
- Answered phone calls and directed inquiries regarding services, policies, and procedures
- Maintained accurate patient records and assisted with electronic health record (EHR) updates
Front Desk Receptionist
Excelcare at Wayne
02.2024 - 10.2024
- Maintained a welcoming and organized front desk environment for residents and guests
- Coordinated incoming and outgoing communications, including mail, packages, and faxes
- Supported administrative tasks such as filing, record-keeping, and data entry
- Assisted with scheduling appointments and managing facility calendars
Patient Care Technician
Chilton Medical Center
05.2024 - 06.2024
- Assisted patients with daily living activities, including bathing, dressing, and mobility
- Monitored vital signs and reported changes to nursing staff promptly
- Provided support during medical procedures and ensured patient comfort
- Maintained cleanliness and safety of patient rooms and equipment
Front Desk Receptionist
Atlas Rehabilitation And Healthcare At Daughters Of Miriam
01.2023 - 02.2024
- Greeted and assisted residents, families, and visitors in a friendly, professional manner
- Answered and directed phone calls, taking messages when necessary
- Managed front desk operations, including mail distribution and appointment scheduling
- Maintained visitor logs and ensured compliance with facility safety protocols
Education
High School Diploma -
Clifton High School
Clifton06-2021
Associate of Applied Science - Nursing
Eastwick College
Hackensack10-2027
Skills
- Effective Communication
- Appointment Scheduling
- EHR & Data Management
- Strong Organizational Skills
- Insurance verification
Languages
Spanish
Timeline
Patient Service Representative
Summit Health
08.2025 - Current
Medical Receptionist
NJ Best OBGYN
10.2024 - 07.2025
Patient Care Technician
Chilton Medical Center
05.2024 - 06.2024
Front Desk Receptionist
Excelcare at Wayne
02.2024 - 10.2024
Front Desk Receptionist
Atlas Rehabilitation And Healthcare At Daughters Of Miriam
01.2023 - 02.2024
High School Diploma -
Clifton High School
Associate of Applied Science - Nursing
Eastwick College