Brianna Simmons
Lubbock
Summary
Dynamic leader with a proven track record at Dave & Buster's, enhancing customer satisfaction and team productivity. Expert in operations management and problem-solving, I've driven staff engagement and improved service quality. Skilled in inventory management and staff training, my strategies have significantly contributed to business growth and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Manager
Dave & Buster's
08.2024 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Facilitated regular performance evaluations for staff members, providing constructive feedback on areas of strength or weakness as well as opportunities for growth.
- Assisted in inventory of different departments.
Server
Dave & Buster's
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Representative
Planet Fitness
12.2021 - 06.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Internet Sales and Marketing Team Lead
Red Raider Outfitters
11.2020 - 06.2021
- Expanded the company''s online presence with a robust social media strategy, growing the brand''s audience across multiple platforms.
- Implemented a multi-channel approach to digital marketing efforts, integrating content across websites, blogs, and social media platforms for maximum exposure and engagement.
- Spearheaded email marketing campaigns that increased customer retention rates and generated additional revenue opportunities.
- Coordinated creative assets for digital advertising campaigns, ensuring consistent messaging and visuals throughout all channels.
Kitchen Prep Cook
Sonic
03.2020 - 12.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
Education
High School Diploma -
Frenship High School
Wolfforth, TX05.2020
Skills
- Customer service
- Store organization
- Operations management
- Inventory management
- Problem-solving
- Reliability
- Team leadership
- Store operations
- Staff coaching and training
Certification
Certified Trainer
Timeline
Key Manager
Dave & Buster's
08.2024 - Current
Server
Dave & Buster's
06.2023 - Current
Sales Representative
Planet Fitness
12.2021 - 06.2023
Internet Sales and Marketing Team Lead
Red Raider Outfitters
11.2020 - 06.2021
Kitchen Prep Cook
Sonic
03.2020 - 12.2020
Certified Trainer
High School Diploma -
Frenship High School
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