Brianna Travers
Stafford,VA
Summary
Dedicated professional with proven strengths in customer service, team leadership, and operational management. Skilled in resolving inquiries and coordinating service schedules to enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Front End Manager
Giant Food
Stafford, Virginia
06.2025 - Current
- Assisted in managing daily front-end operations and customer service activities.
- Trained and supervised cashiers to ensure smooth transaction processes.
- Organized schedules for front-end staff to optimize coverage during peak hours.
- Monitored cash handling procedures to maintain accuracy and compliance.
- Resolved customer inquiries and complaints to improve satisfaction levels.
- Coordinated with management on promotional events and store initiatives.
- Established goals for team members to encourage productivity and efficiency.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted customers with product selection, inquiries, and checkout processes.
- Reviewed reports from previous shifts to determine any irregularities or discrepancies.
- Trained team members on new promotions or services.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Assisted with unloading delivery trucks when necessary using an electric pallet jack.
Service Administration Specialist
Data HVAC Solutions, LLC.
Manassas, Virginia
06.2023 - 06.2025
- Coordinated scheduling for service appointments and technician assignments effectively.
- Tracked project deadlines and deliverables to support project management activities and ensure timely completion.
- Responded promptly to requests from internal customers in order to maintain good relations.
- Provided administrative support to executives, managers, and other staff members.
- Scheduled appointments with clients or vendors using internal calendar system.
- Processed invoices and expense reports utilizing company software programs.
- Maintained customer databases by entering new customer information into the system.
- Coordinated with outside vendors to secure timely delivery of goods and services, contributing to operational efficiency.
- Managed office supply inventory and placed orders based on stock levels.
- Generated purchase orders based on approved requisitions submitted by staff members.
- Created spreadsheets to track financial data such as budgets, expenses.
- Reconciled discrepancies between vendor invoices and purchase orders received.
- Organized meetings and events, coordinated travel arrangements, and maintained calendars.
- Performed general clerical duties such as photocopying, faxing, mailing packages.
- Updated employee contact lists; distributed memos regarding changes in policies.
- Answered phone calls and emails from customers, vendors, and other departments.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Improved office organization by developing filing system and customer database protocols.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Administered benefits programs, including health insurance and retirement plans.
- Set up conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Composed, edited and typed complex memos and reports with job-related software.
- Operated a forklift to pick up heavy equipment and keep in storage.
- Coordinated deliveries for cranes, spot coolers, and scaffolding.
- Utilized Quickbooks and ServiceTitan to streamline accounting processes, enhancing overall service administration effectiveness.
Service Coordinator
Fidelity Mechanical Services
Ashburn, Virginia
01.2022 - 06.2023
- Coordinated service requests between clients and technicians for timely responses.
- Managed scheduling of maintenance and repair appointments for optimal efficiency.
- Communicated with clients to clarify service needs and expectations effectively.
- Assisted in tracking inventory levels for parts and equipment used in services.
- Resolved customer inquiries and complaints with a focus on satisfaction and resolution.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Followed up with technicians and managers to receive and communicate status updates.
- Toggled between multiple systems and databases to look up information and update records.
- Provided labor resources to support engineers and technicians for large and small projects.
Assistant Front End Manager
Giant Food
Stafford, Virginia
03.2020 - 02.2022
- Assisted in managing daily front-end operations and customer service activities.
- Trained and supervised cashiers to ensure smooth transaction processes.
- Organized schedules for front-end staff to optimize coverage during peak hours.
- Monitored cash handling procedures to maintain accuracy and compliance.
- Ensured cleanliness and organization of the front-end area for a welcoming environment.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Resolved customer complaints in a professional manner.
- Reviewed reports from previous shifts to determine any irregularities or discrepancies.
- Educated team members on new products or services as needed.
- Managed daily operations of the front end area including opening and closing duties.
- Supervised cashiers in handling transactions accurately and efficiently.
- Inspected checkout lanes periodically to verify accuracy of pricing information.
- Encouraged teamwork among staff members by recognizing accomplishments and achievements.
- Provided feedback to management on team performance and areas for improvement.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Store Manager
CiCis Pizza
Stafford, Virginia
02.2018 - 09.2019
- Managed daily operations and ensured smooth restaurant functioning.
- Trained and supervised team members to enhance service quality.
- Implemented inventory control measures to maintain stock levels.
- Developed staff schedules to optimize labor efficiency and coverage.
- Resolved customer complaints promptly to ensure satisfaction.
- Monitored food safety standards and maintained health regulations compliance.
- Coordinated promotional events to boost sales and customer engagement.
- Conducted performance evaluations and provided constructive feedback to staff.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Assessed operational efficiency of the store's departments.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Brooke Point High School
Stafford06-2017
Skills
- Customer service
- Team supervision
- Schedule management
- Inventory control
- Conflict resolution
- Administrative skills
- Employee motivation
- Relationship building and management
- Reporting and documenting
- Project planning
- Operations
- Effective communication
- Problem solving
- Cash handling expertise
- Fraud prevention
- POS systems proficiency
- Training and mentoring
- Project management
- Commercial construction experience
- Forecasting
- Software development
- Project tracking
Accomplishments
- Values In Motion Award, Q2 2026 -- Integrity
Timeline
Assistant Front End Manager
Giant Food
06.2025 - Current
Service Administration Specialist
Data HVAC Solutions, LLC.
06.2023 - 06.2025
Service Coordinator
Fidelity Mechanical Services
01.2022 - 06.2023
Assistant Front End Manager
Giant Food
03.2020 - 02.2022
Store Manager
CiCis Pizza
02.2018 - 09.2019
High School Diploma -
Brooke Point High School