Brianna Turner
Kennesaw,GA
Summary
Results-driven server skilled in elevating customer loyalty and satisfaction in busy dining settings. Successfully trained and developed teams to enhance service quality, leading to increased repeat business. Proven ability to handle conflicts diplomatically while maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Rally point Grille
Woodstock, GA
09.2025 - Current
- Provided excellent customer service to enhance guest experiences at a busy bar.
- Engaged with customers to build rapport and encourage repeat business.
- Maintained knowledge of menu offerings and daily specials for guest inquiries.
- Assisted in training new staff on service protocols and menu items.
- Managed table settings and ensured cleanliness throughout service hours.
- Handled cash transactions accurately while processing payments efficiently.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Sales
G&P roofing
Alpharetta
11.2024 - 12.2025
- Identified sales opportunities during customer interactions, successfully referring leads to sales team.
- Established relationships with homeowners, improving communication and service delivery effectiveness.
- Developed marketing materials that showcased service advantages, attracting potential clients.
- Educated customers on maintenance of roofing materials and available warranty options.
Server Shift Leader
Cheesecake Factory Restaurant
Cumberland Mall, GA
08.2021 - 08.2024
- Built strong relationships with regular customers to enhance loyalty and repeat business. Managed daily operations of service team, delegating tasks and training new staff to ensure smooth workflow. Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service. Promoted excellent service and enthusiasm, leading to increased customer referrals and walk-in business. Explained menu items and suggested appropriate options for food allergy concerns.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained new staff on effective customer interaction and menu knowledge.
- Created shift schedules to ensure sufficient staffing for operational efficiency.
Head Bartender
Ruby Tuesday
Dallas, GA
02.2018 - 12.2020
- Executed opening and closing duties, including printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory to ensure smooth operations. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol to uphold service standards and enhance team efficiency. Closed out cash register and prepared cashier report at close of business. Developed seasonal drink and cocktail menu items, contributing to unique offerings that attract guests and enhance overall customer experience. Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Oversaw daily bar operations to maintain efficiency and service quality.
- Trained and mentored new bartenders on drink preparation and customer service skills.
- Crafted innovative cocktail recipes to enhance the drink menu offerings.
Server Trainer
Hooters
Cartersville, GA
01.2015 - 01.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies to ensure consistent service quality. Instructed servers on proper techniques for taking orders, serving food, and providing customer service to enhance guest satisfaction. Demonstrated strong knowledge of food and beverage service standards, leading by example to instill confidence and competence in new servers. Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new servers on menu knowledge and customer service standards.
- Oversaw daily operations to ensure smooth service during peak hours.
- Conducted role-playing sessions to enhance team communication and problem-solving skills.
Cashier Trainer
Ingles Supermarket
Dallas, GA
03.2014 - 07.2015
- Educated new employees about job responsibilities and company goals. by providing knowledge of specific store tasks, policies and goals. Assisted customers in completing purchases, locating items, and enrolling in reward programs, improving customer satisfaction. Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change. Fostered a welcoming shopping atmosphere by greeting customers, addressing inquiries, and guiding them to products.
- Trained new cashiers on register operations and customer service standards.
- Monitored cashier performance to ensure compliance with store policies.
- Assisted management in developing training materials and resources for staff.
Education
High School Diploma -
East Paulding High School
Dallas, GA, USA01-2015
Skills
- Inventory Management
- Staff Development
- Customer Loyalty Expert
- Effective communication
- Time Estimates Expert
- Multilingual Communication
- Conflict Resolution
- Inventory management
Personal Information
Title: Serving customers, Sales, Building relationships
Languages
American Sign Language
English
Timeline
Server/Bartender
Rally point Grille
09.2025 - Current
Sales
G&P roofing
11.2024 - 12.2025
Server Shift Leader
Cheesecake Factory Restaurant
08.2021 - 08.2024
Head Bartender
Ruby Tuesday
02.2018 - 12.2020
Server Trainer
Hooters
01.2015 - 01.2018
Cashier Trainer
Ingles Supermarket
03.2014 - 07.2015
High School Diploma -
East Paulding High School