Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Washington

Pembroke Pines

Summary

To obtain long term employment with a well-established organization where I may provide quality service and have the opportunity to further develop my career by utilizing my skills to its fullest potential.

Overview

10
10
years of professional experience

Work History

Medical Records Clerk

Conviva Care Solutions
11.2023 - Current
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Supported medical staff by providing organized and accurate medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Updated patient records with new information to keep data current and accurate.
  • Managed record retention schedules, ensuring legal compliance and efficient use of storage space.
  • Organized storage of physical records, optimizing space utilization and accessibility.

ROI Medical Records Specialist

Sharecare
06.2020 - 12.2022
  • Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
  • Date stamps all requests and highlights pertinent data to facilitate processing.
  • Validates requests and authorizations for release of medical information according to established procedures.
  • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
  • Maintain equipment in excellent operating condition (inside and out).
  • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
  • Maintains confidentiality, security and standards of ethics with all information.
  • Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

Client Service Rep

Global Pathology Lab
05.2018 - 04.2020
  • Check to ensure that appropriate changes were to resolve customer’s problems.
  • Comply with HIPAA rules and regulations.
  • Show Physicians how to enter requisitions online.
  • Receive and place telephone calls with clients (Doctors and prospective Doctors) for the purpose of exchanging information that leads to resolution of open issues.
  • Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
  • Performing data entry and using software program.
  • Process fulfillment requests from Doctors.
  • Track result packages to patients and/or Physicians.
  • Sorting and sending mail.
  • Handle requisition regulatory hold issues i.e. Missing information from requisition.
  • Have an excellent ability to follow-up and maintain relationships with Global clients.
  • Putting preliminary medical reports with corresponding slides from histology and sending to assigned pathologist.
  • Sending final pathology reports to clients.
  • Separating reports for billing.
  • Filing slides.
  • Obtain and process product orders, including receiving deliveries, registering them and distributing packages and letters within the company
  • Keep files of goods shipped and received by preparing regular shipping and receiving reports for managers
  • Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipments.

Office Aide

08.2015 - 04.2015
  • Answer customers' questions, and provide information on procedures or policies.
  • Computes or verifies data, fees or payments, enter data and forwards or files paperwork.
  • Compute and record totals of transactions.
  • Answer Phones.
  • Greet customers entering establishments.
  • Operate office equipment’s such as printers, copy machines, and fax machines.
  • Register, release or transfer students; complete enrollment information.
  • Administer first aid to ill and injured students; contact the nurse, parents or public safety.
  • Maintain regular attendance.
  • Respond to questions or complaints from vendors or district administrator regarding issues related to payments, balances, and charges.
  • Provide clerical assistance to faculty and staff as needed.
  • Orient new and substitute teachers; provide directions, keys and instructional materials.
  • Perform other duties as assigned.
  • Requisition, receive, store and distribute supplies and office materials; maintain materials and equipment’s and other school office machines.
  • Compile and maintain non-monetary reports and records.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Sell tickets and other items to customers.

Education

High School - undefined

Miami Norland Senior High School
05.2015

Skills

  • Typing 40-45 WPM
  • Microsoft Office: Word, Excel, PowerPoint
  • HIPAA compliance
  • Customer service
  • Written and verbal communication
  • File organization
  • Data entry
  • Document scanning

Timeline

Medical Records Clerk

Conviva Care Solutions
11.2023 - Current

ROI Medical Records Specialist

Sharecare
06.2020 - 12.2022

Client Service Rep

Global Pathology Lab
05.2018 - 04.2020

Office Aide

08.2015 - 04.2015

High School - undefined

Miami Norland Senior High School

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Brianna Washington