Brianna Wutzke
Sodus,MI
Summary
Detail-oriented and reliable utility billing professional with experience managing water accounts, billing cycles, adjustments, and customer service in a municipal environment. Proven ability to maintain accurate records, resolve billing discrepancies, process payments, and assist residents with clear and professional communication. Strong knowledge of utility billing procedures, account management, and compliance with city policies. Skilled at multi-tasking and able to learn quickly in a fast-paced environment. Can work individually or collaboratively and maintain a high level of confidentiality and integrity.
Overview
8
8
years of professional experience
Work History
Utility Billing Specialist
City of St. Joseph
St. Joseph, MI
01.2024 - Current
- Managed end-to-end utility billing cycles for water accounts, including meter reads, consumption calculations, billing generation, adjustments, and account maintenance.
- Coordinated with field staff, meter readers and external vendors regarding meter issues, read corrections, and account updates.
- Responded to resident inquiries regarding water usage, rates, billing cycles, delinquencies, and payment options, providing clear explanations and resolutions.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared and reviewed billing registers, adjustment reports, delinquency reports, and supporting documentation for internal review and audit purposes. Assisted with year-end audit processes and supported special billing projects as needed.
Rural Mail Carrier
United States Postal Service, USPS
Coloma, MI
08.2023 - 12.2023
- Delivered mail and packages efficiently across designated rural routes.
- Maintained accurate records of deliveries and undelivered items.
- Communicated effectively with customers regarding delivery schedules and inquiries.
- Adhered to safety regulations while operating postal vehicles in varying weather conditions.
Digital Shopper
Walmart
Benton Harbor, MI
09.2021 - 03.2024
- Managed digital product listings across multiple e-commerce platforms to enhance visibility and user engagement.
- Optimized online promotional strategies to drive customer acquisition and retention effectively.
- Analyzed consumer behavior data to refine marketing tactics and improve personalization efforts.
- Collaborated with cross-functional teams to ensure seamless inventory management and order fulfillment processes.
Retail Sales Associate
Piggott's Farm Market & Bakery
Benton Harbor, MI
07.2018 - 10.2022
- Assisted customers in product selection, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Education
Applied Mathematics
Lake Michigan College
Benton Harbor, MI01-2022
High School Diploma -
Countryside Academy
Benton Harbor, MI01-2021
Skills
- BS&A Software
- Experience with Microsoft Word, Excel, and Office Systems
- Interpersonal Communication
- Detailed Organization
- Problem-solving abilities
- Records Management & Compliance
- Attention to Detail
- Strong & Desirable Work Ethic
Timeline
Utility Billing Specialist
City of St. Joseph
01.2024 - Current
Rural Mail Carrier
United States Postal Service, USPS
08.2023 - 12.2023
Digital Shopper
Walmart
09.2021 - 03.2024
Retail Sales Associate
Piggott's Farm Market & Bakery
07.2018 - 10.2022
Applied Mathematics
Lake Michigan College
High School Diploma -
Countryside Academy