Brianna (Val) Long
Bronx
Summary
Offering warm personality with a good amount of customer service and care with a proven track record at Mystic Drawbridge Ice Cream and Westerly's Hospital Gift Shop, excelling in fostering client relationships and resolving inquiries. Skilled in cash handling and retail sales, I leverage patience and empathy to enhance customer satisfaction, contributing to repeat business and successful promotional events.
Overview
5
5
years of professional experience
Work History
Customer Service
Mystic Drawbridge Ice Cream
04.2023 - 10.2024
- I tend to try and keep a maintained relationships with clients through punctuality and excellent customer service.
- Providing excellent customer service, fostering repeat business from satisfied patrons.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Developed long-lasting client relationships by providing enough exceptional customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Preformed cash, card transactional services.
- Used time management on things I could improve on to meet deadlines.
- Provided retail services.
- Collaborated with fellow workers to create special promotion holiday's and events.
Gift Shop Volunteer
Westerly Hospital
01.2020 - 08.2020
- Maintained thorough knowledge of current product offerings, allowing efficient guidance of customers towards suitable selections matching their interests or needs.
- Assisted customers in finding unique gifts and souvenirs, resulting in increased sales and repeat business.
- Collaborated with fellow volunteers to create special promotions for holidays and events leading to higher profited production.
- Contributed to a welcoming shopping environment by maintaining a clean, well-stocked, and organized store layout.
- Communicated effectively with both customers and team members, helping to resolve any issues that arose quickly and professionally.
- Performed cash, card, and check transactions to complete customer purchases.
Skills
- Customer service and care
- Effective customer service
- Retail sales customer service
- Patience and empathy
- Cash handling
- Basic maintenance task
Timeline
Customer Service
Mystic Drawbridge Ice Cream
04.2023 - 10.2024
Gift Shop Volunteer
Westerly Hospital
01.2020 - 08.2020
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