BRIANNE CONTRERAS
GOODYEAR,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Eligibility Representative
Arizona Department Of Economic Security
02.2022 - 06.2022
- Enhanced client satisfaction by efficiently processing eligibility applications and addressing inquiries.
- Streamlined workflow for faster application processing, resulting in improved turnaround times.
- Assisted clients with navigating complex eligibility requirements, ensuring accurate submissions.
- Collaborated with team members to maintain accurate records and provide seamless service for applicants.
- Managed high-volume caseloads while maintaining strict adherence to privacy regulations and confidentiality protocols.
Short Order Cook
Simple Bermuda
02.2021 - 03.2021
- Reduced food waste by efficiently managing inventory and using proper storage techniques.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Developed new menu items, incorporating seasonal ingredients and customer feedback for increased variety and appeal.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Waitress, Server
The Spot
01.2020 - 03.2020
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Personal Banker
Wells Fargo Bank N.A
07.2012 - 09.2016
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Exceeded sales goals with proactive cross-selling of bank products and services to meet client needs.
- Built strong relationships with clients, resulting in increased loyalty and retention rates.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Temecula Valley Independent High School
Temecula, CA06.2002
Skills
- Cash handling
- Quality assurance and control
- Microsoft Outlook, Word, and Excel
- Schedule management
- MS Office expert
- POS systems expert
- Data entry
- Inventory control
- Exceptional interpersonal communication
- Technical support
- Account management
- Excellent time management skills
- Exceptional telephone etiquette
References
Upon Request
Certification
- CNP - Certified Notary Public
Timeline
Eligibility Representative
Arizona Department Of Economic Security
02.2022 - 06.2022
Short Order Cook
Simple Bermuda
02.2021 - 03.2021
Waitress, Server
The Spot
01.2020 - 03.2020
Personal Banker
Wells Fargo Bank N.A
07.2012 - 09.2016
High School Diploma -
Temecula Valley Independent High School
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