Brianne Lopez
Encino,CA
Summary
Versatile community management professional adept at enhancing resident engagement and satisfaction. Expertise in managing lease agreements, facilitating community events, and ensuring compliance with housing regulations. Committed to optimizing operations and fostering strong resident relationships.
Overview
13
13
years of professional experience
Work History
Sr. Leasing Consultant
Equity Residential
North Hollywood
11.2021 - Current
- Managed lease agreements, ensuring adherence to company policies.
- Processed Section 8 applications and documentation following HUD guidelines.
- Conducted property tours for prospective residents, highlighting key amenities.
- Resolved resident inquiries and issues promptly to enhance satisfaction.
- Coordinated community events to strengthen resident relationships and engagement.
- Maintained precise records of resident interactions and maintenance requests.
- Collaborated effectively with maintenance staff to address service requests swiftly.
- Supported community manager with administrative tasks and daily operations.
Retail Sales Manager
Disney Store
Sherman Oaks/Gilroy
09.2016 - 08.2021
- Led daily store operations to enhance customer experience and sales performance.
- Trained and mentored team members on product knowledge and sales techniques.
- Executed promotional campaigns that increased customer engagement and boosted foot traffic.
- Analyzed sales data to identify trends, guiding staffing decisions and optimizing product selection.
- Developed weekly and monthly reports on store performance, aligning sales objectives with team activities.
- Oversaw scheduling to optimize staff coverage during peak shopping hours.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Personal/Administrative Assistant
Duke & Dutchess
Woodland Hills
11.2013 - 07.2017
- Scheduled meetings and conferences to facilitate effective communication.
- Answered phone calls and emails, ensuring accurate message-taking to streamline communication.
- Assisted with daily time management to prioritize tasks effectively.
- Monitored and maintained office equipment to ensure operational efficiency.
- Took comprehensive notes during meetings to capture key discussions.
- Booked detailed travel arrangements independently, eliminating reliance on travel agencies.
- Completed personal errands efficiently, enabling smoother daily operations and freeing up time for core tasks.
- Organized events through strategic planning, resulting in increased participation and engagement.
Education
AA - Theater Arts/Spanish
Cabrillo College
Aptos, CA05-2019
High School Diploma -
Valencia High School
Valencia, CASkills
- Property inspections
- Lease administration
- Section 8 processing
- Property inspections
- Property marketing
- Resident engagement
- Data analysis
- Conflict resolution
- Section 8 processing
Languages
- Spanish, Native or Bilingual
- American Sign Language, Limited Working
Professional References
- Gabriela Hernandez, Affordable Compliance Specialist, Woodland Hills, CA (626)345-8118
- Katie Wood, Community Manager, Los Angeles, CA (951) 334-3521
Timeline
Sr. Leasing Consultant
Equity Residential
11.2021 - Current
Retail Sales Manager
Disney Store
09.2016 - 08.2021
Personal/Administrative Assistant
Duke & Dutchess
11.2013 - 07.2017
AA - Theater Arts/Spanish
Cabrillo College
High School Diploma -
Valencia High School