Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Work History
Front Desk Agent
Securitas Security Services USA
2799 Lupine Ave Baton Rouge LA 70805
09 2025 - Current
Managed multi-line phone system, directing calls to appropriate departments efficiently.
Greeted and assisted guests, ensuring positive first impressions and customer satisfaction.
Processed guest check-ins and check-outs, maintaining accurate records in management software.
Collaborated with team members to streamline front desk operations and enhance service delivery.
Monitored security protocols, ensuring guest safety and compliance with company policies.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Warehouse Worker
Walmart
904 S Range Ave Denim Springs LA 70726
04 2025 - 07 2026
Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
Assisted in receiving, processing, and stocking incoming merchandise according to company standards.
Maintained organization of storage areas by categorizing products for easy access and retrieval.
Conducted regular inventory counts to ensure accuracy and minimize discrepancies in stock levels.
Collaborated with team members to optimize workflow and improve overall efficiency of warehouse operations.
Implemented safety protocols to maintain a secure working environment for all employees.
Labor
Zachary Construction
Port Sulphur
06 2023 - 03 2025
Demonstrated respect, friendliness, and willingness to help wherever needed.
Maintained clean and organized work areas to promote safety and productivity.
Collaborated with team members to streamline workflows and improve overall efficiency.
Trained new laborers on operational procedures and safety protocols to enhance team performance.
Implemented process improvements that reduced downtime during material handling operations.
Monitored inventory levels to ensure adequate supply of materials for ongoing projects.
Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Improved worksite efficiency by maintaining clean and organized work areas.
Performed general housekeeping and cleaning tasks.
Mental Health Technician
Oceans Behavioral Hospital
Baton Rouge LA
09 2021 - 05 2023
Monitored patient behavior and emotional well-being to ensure safety and compliance with treatment plans.
Assisted in developing individualized treatment plans, collaborating with healthcare teams.
Conducted therapeutic group sessions, fostering communication and support among patients.
Administered medications as prescribed, ensuring adherence to safety protocols.
Trained new staff on best practices for patient care and crisis intervention techniques.
Implemented behavioral management strategies to promote positive patient outcomes.
Documented patient progress and incidents accurately in electronic health records.
Led initiatives to improve team efficiency, enhancing overall care delivery processes.
Solar Panel Installer
Depcom Power
Port Allen LA
01 2020 - 08 2021
Installed solar panel systems on residential and commercial rooftops, ensuring optimal performance and compliance with safety standards.
Collaborated with project managers to streamline installation processes, enhancing overall workflow efficiency.
Trained and mentored junior installers on best practices in solar technology and installation techniques.
Conducted quality inspections of completed installations, addressing deficiencies to maintain high service standards.
Implemented improved safety protocols during installation procedures, reducing workplace incidents and enhancing team awareness.
Flagger
Group
Port Allen la
02 2017 - 11 2019
Directed traffic flow to ensure safety and efficiency at construction sites.
Directed traffic flow in construction zones to ensure safety of workers and motorists.
Collaborated with construction teams to communicate critical information effectively.
Monitored site conditions and identified hazards to implement necessary safety measures.
Educated drivers on detour routes, minimizing disruptions during roadwork operations.
Conducted regular inspections of signage and equipment for compliance with safety standards.
Trained new flaggers on best practices for traffic control and safety protocols.
Improved communication processes between crews, resulting in enhanced operational efficiency.
Managed high-stress situations effectively while calmly directing heavy vehicular and pedestrian traffic amidst adverse weather conditions or unforeseen obstructions.