Brianne Rossi
Brooklyn,NY
Summary
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Keyfood Supermarket
Brooklyn, NY
07.2023 - Current
- Maintained accurate product knowledge to assist customers in making informed purchasing decisions.
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Processed transactions swiftly, ensuring a smooth checkout experience for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Providing customer service by taking down phone orders, putting together shopping lists, and efficiently gathering items for the customer.
- Managed pricing for the store's inventory.
Education
No Degree - Criminal Justice
John Jay College of Criminal Justice
New York, NY06.2028
High School Diploma -
Saint Edmund Preparatory High School
Brooklyn, NY05.2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Timeline
Customer Service Associate
Keyfood Supermarket
07.2023 - Current
No Degree - Criminal Justice
John Jay College of Criminal Justice
High School Diploma -
Saint Edmund Preparatory High School