Briannie Molina
Miami,FL
Summary
Motivated individual with experience in customer care and business management seeking to advance a successful career. Skilled in leading teams, multitasking, and achieving client success. Experienced in managing Business Development Centers (BDC), developing marketing strategies, and enhancing customer service. Strong in leadership, strategic planning, and communication. Previous roles have led to better team performance, streamlined processes, and higher customer satisfaction.
Overview
8
8
years of professional experience
Work History
Business Development Manager
INFINITI of Coral Gables
Coral Gables
2022.08 - Current
- Developed and implemented strategies to increase sales and market share.
- Developed and implemented strategies to ensure customer retention in the BDC.
- Created and maintained a database of customers for tracking purposes.
- Monitored incoming telephone calls, emails, and other communication channels for inquiries from potential customers.
- Established relationships with key clients, while maintaining existing customer base.
- Researched potential customers using various sources such as public records, web searches.
- Oversee workflows and coordinate staff schedules to align with business needs.
- Ensured high-performance levels of all BDC personnel through effective recruiting practices, training and retention techniques.
- Frequently assessed BDC performance metrics which included call connectivity, appointment rates, and customer satisfaction.
- Analyze BDC activities to identify trends and opportunities for improvement.
- Delivered consistent coaching to enable team in performing exceptionally and surpassing customer service benchmarks.
- Engaged in collaborative efforts with the management team to address and overcome customer service complaints.
Business Development Manager
AMBAR Motors
Miami
2020.11 - 2022.08
Business Development Agent
AMBAR Motors
2020.03 - 2020.11
- Respond to inquiries, assist with service questions, follow up on unsold customers, evaluate customer needs, maintain customer database, communicate effectively, close business deals, deescalate situations, verify commissions, schedule employees, manage payroll, train staff, innovate business strategies.
Construction Worker
Continental Heavy Corp.
Miami
2020.01 - 2020.03
- Monitor of Transit.
Store Manager
Santa Barbara Variety
Opa-locka
2017.02 - 2019.12
- Assure premium customer service, train employees, assist owner, manage currency counting, schedule deliveries, maintain inventory, supervise employees, hire staff.
Education
High school diploma -
Barbara Goleman Senior High School
3 semester courses completed -
Miami Dade College
Skills
- Lead Follow-Up
- Attention to Detail
- Maintenance Coordination
- Client Relations
- Articulate and Persuasive
- Analytical Thinking
- Team Recruiting and Training
- Team Management
- Sales Closer
- Service-Oriented
- Buyer and Seller Representation
- Verbal and Written Communication
- Partnership Development
- Confident Speaker
- Relationship Building
- Project Management
- Lead Generation
- Salesforce Management
- Performance Evaluations
- Prospecting
- Customer Service
- Sales Presentations
- Promotional Planning
- Pipeline Management
- CRM Platforms
- Client Consultations
- Strategic Partnerships
- Mentoring and Coaching
- Issue Resolution
- Campaign Management
- Process Improvement
- Sales Leadership
- Cost Management
- Competitive Analysis
- Business Intelligence
- Negotiations
- Market Understanding
- Sales Tracking
- Business Planning
- Marketing
- Team Collaboration
- Campaign Development
- New Business Development
- Strategic Business Planning
- Revenue Generation
- Sales Expertise
Qualifications Summary
- Highly skilled in greeting guests with a gracious smile and offering to help them with their wants and needs
- Extensive knowledge in building new business along with advertising to create a contact base
- Ability to understand company and competition aspects to carry out duties with more efficiency
- Thorough understanding of reviewing new product developments and sales techniques on a continuing basis
- Extremely competent in scheduling
- Good at taking charge when needed
- Superior on how to interact well and have good public relations with my surroundings
- Working well under authority and under pressure
- Great time management
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Business Development Manager
INFINITI of Coral Gables
2022.08 - Current
Business Development Manager
AMBAR Motors
2020.11 - 2022.08
Business Development Agent
AMBAR Motors
2020.03 - 2020.11
Construction Worker
Continental Heavy Corp.
2020.01 - 2020.03
Store Manager
Santa Barbara Variety
2017.02 - 2019.12
High school diploma -
Barbara Goleman Senior High School
3 semester courses completed -
Miami Dade College
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