Briannie Molina
Miami
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-driven business professional with proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Spitzer Dodge Jeep Ram
09.2024 - Current
- Trained Internet and Sales associates
- Developed and implemented strategies to ensure customer retention in BDC
- Created and maintained database of customers for tracking purposes
- Monitored incoming telephone calls, emails, and other communication channels for inquiries from potential customers
- Established relationships with key clients, while maintaining existing customer base
- Researched potential customers using various sources such as public records, web searches
- Oversee workflows and coordinate staff schedules to align with business needs
- Ensured high-performance levels of all BDC personnel through effective recruiting practices, training and retention techniques
- Frequently assessed BDC performance metrics which included call connectivity, appointment rates, and customer satisfaction
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Business Development Manager
INFINITI of Coral Gables
08.2022 - 09.2024
- Developed and implemented strategies to ensure customer retention in BDC
- Created and maintained database of customers for tracking purposes
- Monitored incoming telephone calls, emails, and other communication channels for inquiries from potential customers
- Established relationships with key clients, while maintaining existing customer base
- Researched potential customers using various sources such as public records, web searches
- Oversee workflows and coordinate staff schedules to align with business needs
- Ensured high-performance levels of all BDC personnel through effective recruiting practices, training and retention techniques
- Frequently assessed BDC performance metrics which included call connectivity, appointment rates, and customer satisfaction
- Analyze BDC activities to identify trends and opportunities for improvement
- Delivered consistent coaching to enable team in performing exceptionally and surpassing customer service benchmarks
- Engaged in collaborative efforts with the management team to address and overcome customer service complaints
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Business Development Manager
AMBAR Motors
04.2020 - 08.2022
- Respond to inquiries, assist with service questions, follow up on unsold customers, evaluate customer needs, maintain customer databases, communicate effectively, close business deals, de-escalate situations, verify commissions, schedule employees, manage payroll, train staff, innovate business strategies
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Business Development Agent
AMBAR Motors
11.2019 - 04.2020
- Respond to all inquiries in a timely fashion and answer questions as it pertains to stock availability and product description
- Assist with basic questions regarding service pricing, service duration, warranty coverage, and service packages
- Following up on all unsold customers, and any special requests to be sure that all customer expectations are met
- Experience in evaluating customer needs and directing solutions to problems
- Negotiation skills
- Maintaining an ongoing customer database
- Develop thorough knowledge of all dealership products and services
- Ability to proficiently communicate and build rapport over the phone
- Close business deals over the phone for out of state customers as needed
- De-escalate situations in which customer has had a negative experience and re-create business image to secure customer
- Verify and input commissions in system
- Schedule employees based on needs of business
- Payroll
- Training all staff
- Innovative in terms of new propaganda to create business
- Maintaining proper sales pace
Construction Worker
Continental Heavy Corp.
01.2019 - 11.2019
- Monitor of Transit
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
Education
Associate of Arts - Business Management
Miami Dade College
Miami, FL03.2021
Skills
- CRM Platforms
- Relationship Building
- Pipeline Optimization
- Decision-Making
- Customer Service
- Prospecting
- Business Development
- Team Leadership
- Mentoring and Coaching
- Sales and Marketing
- Negotiations
- Team leadership
- Business development and planning
Languages
Spanish
Full Professional
Timeline
Business Development Manager
Spitzer Dodge Jeep Ram
09.2024 - Current
Business Development Manager
INFINITI of Coral Gables
08.2022 - 09.2024
Business Development Manager
AMBAR Motors
04.2020 - 08.2022
Business Development Agent
AMBAR Motors
11.2019 - 04.2020
Construction Worker
Continental Heavy Corp.
01.2019 - 11.2019
Associate of Arts - Business Management
Miami Dade College
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