Brice France
Boathouse Restaurant
Warsaw,IN
1
Certification
11
years of professional experience
Driven Operations Manager recognized for enhancing team performance and customer service. With 9+ years of customer service, communication, organization, and daily operations experience. Known for creating positive customer experiences, managing responsibilities, and maintaining a professional and welcoming environment.
Work History
Operations Manager
4 Years 3 Months- Manage daily operations for high volume restaurant and bar to ensure smooth service flow.
- Supervise day-to-day workflow of 25+ employees in order to maximize productivity and maintain quality standards.
- Enhanced customer satisfaction through effective training and mentorship of service team members.
- Resolve customer complaints promptly, ensuring high levels of customer satisfaction.
- Scheduling and organizing private dining events.
- Lead beginning of shift staff meetings to communicate updates and address operational challenges.
- Manage staffing needs through recruitment, selection, and onboarding, and training to build a capable team.
- Update Alcohol Employee Permits to stay in compliance with local regulations.
Server & Bartender
4 Years 10 Months- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash and credit transactions accurately.
- Performed opening and closing duties, restocked supplies, and cleaning duties to ensure a welcoming environment.
- Trained new team members on restaurant procedures and customer service standards.
- Coordinated multiple tables, managing orders effectively during peak hours.
- Greeted customers, answered questions, and recommended specials, enhancing customer experience and driving sales.
Childcare Provider
1 Year 8 Months- Developed and implemented age-appropriate lesson plans, fostering cognitive and social development.
- Supervised daily activities, ensuring safety and engagement for children ages 6 weeks to 12 years.
- Collaborated with parents to provide updates on child progress and address concerns effectively.
Education
High School Diploma
Skills
Inventory management
Fast-paced multitasking
Effective communication
Organizational skills
Time Management
Team collaboration
Problem solving
Customer service
Certification
Indiana Employee Alcohol Permit
ServSafe Certification
Timeline
Operations Manager
Boathouse Restaurant
05.2022 - CurrentRead More
Server & Bartender
Boathouse Restaurant
07.2017 - 05.2022Read More
Childcare Provider
YMCA Daycare
01.2016 - 09.2017Read More
North Manchester
High School Diploma
Read More