Bricen Gianelli

• Properly completed work reports for each field visit.
• Diagnosed errors and determined if site falls in OSV (One Site Visit) for resolution.
• Produced extensive service reports.
• Managed on-site repair, maintenance, and test tasks to determine what caused failures.
• Discussed and recommended service options with customers and explained possible costs involved.
• Operated hand tools and power equipment according to company safety procedures.
• Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Provided exemplary customer service on each field visit to deliver exemplary customer service.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in Solar Systems.
• Followed safety procedures to avoid injuries in field.

Work with Regional Managers and Shop Supervisors with Combined Support Maintenance Shops, Maneuver Area Training Equipment Sites and Field Maintenance Support Facilities to manage high visibility programs to include Command Supply Discipline Program, Command Maintenance Evaluation Teams, Ground Safety Program for 27 Maintenance Facilities and over 440 Federal Employees. Responsibility of oversite of these programs ensuring proper implementation, collection, extracting and analyzing data in order to identify trends. Support trends analysis with graphs and power points to Surface Maintenance Manager. Assist with developing policies and procedures for G4/ Surface Maintenance Office. Assist Ground Safety to Ensure all Maintenance Personnel follow policies, procedures and guidance Federal, State and OSHA Guidelines.

• Maintained inventory of repair supplies and ordered parts.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Completed all repair and maintenance activities promptly and to high quality standards.
• Repaired and tested electronic circuit boards, wiring and components.