Bridget Blackwell
Las Vegas
Summary
Dedicated professional with expertise in guest service, financial reporting, and contract management, ensuring client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Night Auditor
Westin Lake Las Vegas Resort & Spa
Las Vegas
12.2024 - 06.2026
- Processed guest check-ins and check-outs efficiently and accurately.
- Handled guest inquiries and resolved issues to ensure satisfaction.
- Conducted nightly audits of financial transactions and reports.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Associate Team Lead
H & R Block Tax Services
Las Vegas
01.2026 - 04.2026
- Assisted clients with tax preparation and filing processes.
- Organized client documentation for efficient tax processing.
- Supported training sessions for new team members on procedures.
- Maintained accurate records of client interactions and transactions.
- Organized and conducted regular team meetings to review performance, set objectives and discuss strategies for improvement.
Contracts Coordinator (SALES)
Hilton Grand Vacations
Myrtle Beach
10.2022 - 06.2025
- Managed contract documentation for vacation ownership transactions.
- Coordinated communication between internal teams and external partners.
- Assisted in resolving contract disputes with clients and vendors.
- Maintained accurate records of all contractual agreements and changes.
- Reviewed and updated contracts to ensure compliance with legal requirements.
Night Auditor
Hampton Inn By Hilton
Myrtle Beach
07.2021 - 07.2023
- Managed nightly operations and ensured accurate financial reporting.
- Processed guest check-ins and check-outs efficiently during night shifts.
- Performed audits of cash drawers and reconciled discrepancies promptly.
- Assisted guests with inquiries and resolved issues to ensure satisfaction.
- Maintained security protocols and monitored surveillance systems overnight.
- Prepared daily financial summaries for management review in the morning.
Director of Housekeeping
Mastercorp Resort Housekeeping Services
Myrtle Beach
09.2020 - 10.2022
- Developed and implemented cleaning standards and procedures for staff training.
- Coordinated staff schedules to ensure adequate coverage during peak periods.
- Conducted regular inspections to maintain quality and compliance with standards.
- Led initiatives to enhance guest satisfaction through improved housekeeping services.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
- Participated in strategic planning meetings with executive team members to set long-term goals for the department.
Executive Housekeeping Manager
Residence Inn Marriott
Myrtle Beach
12.2018 - 03.2020
- Managed daily housekeeping operations and ensured cleanliness standards were met.
- Trained and supervised housekeeping staff on best practices and safety protocols.
- Developed schedules for housekeeping team to optimize workflow and coverage.
- Coordinated with other departments to address guest requests and resolve issues.
- Conducted inspections of guest rooms and public areas for quality assurance.
Executive Housekeeping Manager
Courtyard by Marriott
Myrtle Beach
07.2014 - 07.2018
- Managed daily operations of housekeeping department at Courtyard by Marriott.
- Conducted inspections to maintain high cleanliness standards throughout the hotel.
- Supervised staff to ensure cleanliness and organization of guest rooms.
- Developed training programs for new housekeeping employees.
- Scheduled staff shifts to optimize coverage and meet operational needs.
- Coordinated inventory management for cleaning supplies and equipment.
- Collaborated with front desk to address guest requests and concerns promptly.
Education
Associate of Arts - Business Accountancy
Benedict College
Columbia, SC05-2001
High School Diploma -
Lake City High School
Lake City05-1998
Skills
- Nightly reconciliation
- Billing processes
- Budget management
- Contract management
- Customer relationship management
- Guest service
Timeline
Associate Team Lead
H & R Block Tax Services
01.2026 - 04.2026
Night Auditor
Westin Lake Las Vegas Resort & Spa
12.2024 - 06.2026
Contracts Coordinator (SALES)
Hilton Grand Vacations
10.2022 - 06.2025
Night Auditor
Hampton Inn By Hilton
07.2021 - 07.2023
Director of Housekeeping
Mastercorp Resort Housekeeping Services
09.2020 - 10.2022
Executive Housekeeping Manager
Residence Inn Marriott
12.2018 - 03.2020
Executive Housekeeping Manager
Courtyard by Marriott
07.2014 - 07.2018
Associate of Arts - Business Accountancy
Benedict College
High School Diploma -
Lake City High School