Linnes Patterson
Spindale,NC
Summary
Dedicated Night Auditor with proven financial accuracy and exceptional customer service skills. Expertise in resolving guest issues promptly, ensuring high satisfaction levels during overnight operations.
Overview
33
33
years of professional experience
Work History
Night Auditor
Hampton Inn By Hilton
GASTONIA, NC
06.2019 - Current
- Conducted nightly audits to ensure financial accuracy and integrity.
- Monitored guest accounts for discrepancies during night shifts.
- Assisted guests with efficient check-in and check-out processes.
- Managed front desk operations, delivering exceptional customer service overnight.
- Resolved guest complaints promptly, maintaining high satisfaction levels.
Customer Service Representative
AMERIDIAL
Spindale, North Carolina
08.2010 - 06.2019
- Efficiently resolved customer inquiries and issues, ensuring high satisfaction levels.
- Utilized CRM software to track interactions and maintain comprehensive records.
- Clearly communicated product information to enhance customer understanding.
- Handled challenging customer situations with professionalism and patience.
Inspector in Quality Assurance and Quality Control
REEVES BROTHERS
RUTHERFORDTON, NC
01.1999 - 08.2010
- Conducted thorough inspections to ensure compliance with quality standards.
- Utilized inspection tools to evaluate product specifications and functionality.
- Documented inspection results and prepared detailed reports for management review.
- Monitored production processes to guarantee adherence to safety regulations.
MANAGER
Hardee's Restaurant
Rutherfordton, North Carolina
05.1992 - 01.1999
- Coached and mentored team members to enhance job performance.
- Completed daily opening, closing, and shift change functions to uphold operational standards.
- Assigned tasks based on skill levels to maximize team output.
- Maintained professionalism under pressure and effectively diffused tense situations.
Education
Some College (No Degree) -
ISOTHERMAL COMMUNITY COLLEGE
Spindale, NCSkills
- Financial auditing and account reconciliation
- Front desk and reservation management
- Nightly reporting and customer relationship management
Timeline
Night Auditor
Hampton Inn By Hilton
06.2019 - Current
Customer Service Representative
AMERIDIAL
08.2010 - 06.2019
Inspector in Quality Assurance and Quality Control
REEVES BROTHERS
01.1999 - 08.2010
MANAGER
Hardee's Restaurant
05.1992 - 01.1999
Some College (No Degree) -
ISOTHERMAL COMMUNITY COLLEGE