Bridget Castillo
Chico,CA
Summary
Proven track record in enhancing front office operations and patient satisfaction at South Chico Dental, demonstrating exceptional organizational skills and attention to detail. Expert in insurance verification and maintaining patient confidentiality, significantly reducing payment delays. Achieved efficient patient scheduling, contributing to a smoother workflow and improved service delivery.
Overview
22
22
years of professional experience
Work History
Patient Coordinator
South Chico Dental
04.2017 - Current
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Sterilization Technician
South Chico Dental
04.2017 - 10.2022
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
Retail Sales Cashier
Forever 21
08.2014 - 02.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Managed customer returns or exchanges according to company guidelines while maintaining a high level of customer satisfaction.
- Minimized discrepancies in end-of-day reports by closely monitoring cash drawer, counting change accurately, and promptly addressing any errors.
Cashier
Grocery Outlet Bargain Market
10.2002 - 10.2004
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Nursing Assistant
Butte College
Oroville, CA11.2005
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
Timeline
Patient Coordinator
South Chico Dental
04.2017 - Current
Sterilization Technician
South Chico Dental
04.2017 - 10.2022
Retail Sales Cashier
Forever 21
08.2014 - 02.2017
Cashier
Grocery Outlet Bargain Market
10.2002 - 10.2004
Nursing Assistant
Butte College
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