Courtney Dunn
Lafayette,LA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Conduent
Lafayette, Louisiana
01.2026 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Licensed Insurance Agent
Self-employeed
Lafayette, Louisiana
10.2024 - Current
- Provided personalized life and critical illness insurance solutions to clients based on their individual needs and risk profiles
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring client satisfaction
- Assisted clients in selecting appropriate insurance coverage based on their individual needs
- Provided personalized Medicare insurance solutions to clients based on their individual needs and risk profiles
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring client satisfaction
- Assisted clients in selecting appropriate insurance coverage based on their individual needs
Store Manager
Freeway Insurance Services America, LLC
Lafayette, USA
06.2025 - 08.2025
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Managed a team of 25 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
Customer Service Representative
The Cigna Group
Lafayette, USA
10.2023 - 11.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
Licensed Sales Agent
Everise
Lafayette, USA
08.2023 - 10.2023
- Developed strong product knowledge across multiple lines of insurance policies for effective client consultations
- Managed a portfolio of clients, consistently meeting or exceeding monthly sales targets
- Assisted clients in selecting appropriate insurance coverage based on their individual needs
Account Manager
Medical Diagnostic Laboratories LLC
Lafayette, USA
03.2022 - 09.2023
- Provided regular updates on account performance and market trends to senior management
- Served as the main point of contact for all client inquiries and issue resolution
- Conducted product demonstrations and presentations to educate clients on new features or offerings
Machine Operator/Picker
Amazon
Lafayette, USA
01.2022 - 03.2022
- Utilized handheld scanners to track inventory movement and ensure proper stock rotation
- Efficiently picked and packed customer orders according to established guidelines and procedures
- Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
Customer Service Representative
At&t
Lafayette, USA
04.2021 - 01.2022
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Upsold additional products or services to customers based on their needs and preferences
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Logistics Specialist
United Vision Logistics
Lafayette, USA
12.2019 - 06.2020
- Developed and maintained relationships with carriers to negotiate favorable rates and service agreements
- Resolved customer complaints related to shipping delays or damaged goods in a timely manner
- Coordinated with suppliers and vendors to ensure timely delivery of goods and materials
Customer Service Representative
AT&T
Lafayette, USA
04.2019 - 12.2019
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Upsold additional products or services to customers based on their needs and preferences
- Built rapport with customers through active listening, empathy, and personalized interactions
Direct Sales Representative
Spectrum
Eunice, USA
06.2018 - 04.2019
- Utilized CRM software to track leads, manage customer interactions, and streamline the sales process
- Provided exceptional customer service throughout the entire sales cycle, addressing inquiries promptly and resolving issues efficiently
- Negotiated contracts and pricing agreements with clients, ensuring profitability while meeting customer needs
Merchandiser
RMSI
Lafayette, USA
10.2017 - 12.2018
- Executed store resets according to planograms, ensuring accurate placement and arrangement of merchandise
- Maintained inventory levels by restocking shelves and displays with returned merchandise
- Utilized handheld devices or paper documentation to accurately record inventory counts during reset process
Store Manager
Love Culture
Lafayette, USA
01.2015 - 01.2018
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Managed a team of 25 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ01-2022
Timeline
Customer Service Representative
Conduent
01.2026 - Current
Store Manager
Freeway Insurance Services America, LLC
06.2025 - 08.2025
Licensed Insurance Agent
Self-employeed
10.2024 - Current
Customer Service Representative
The Cigna Group
10.2023 - 11.2024
Licensed Sales Agent
Everise
08.2023 - 10.2023
Account Manager
Medical Diagnostic Laboratories LLC
03.2022 - 09.2023
Machine Operator/Picker
Amazon
01.2022 - 03.2022
Customer Service Representative
At&t
04.2021 - 01.2022
Logistics Specialist
United Vision Logistics
12.2019 - 06.2020
Customer Service Representative
AT&T
04.2019 - 12.2019
Direct Sales Representative
Spectrum
06.2018 - 04.2019
Merchandiser
RMSI
10.2017 - 12.2018
Store Manager
Love Culture
01.2015 - 01.2018
Associate of Arts - Business Administration And Management
University of Phoenix