Bridget Diaz
Boca Raton
Summary
Dynamic healthcare manager with a track record of leading teams across multiple hospitals. Successfully improved operational performance and compliance, driving service excellence and patient satisfaction. Proficient in analyzing performance metrics to inform strategic decisions and enhance collaboration with hospital partners.
Overview
23
23
years of professional experience
Work History
Hospital Area Manager
Pediatrix Medical Group
08.2020 - Current
- Led and managed team of 40+ hearing screen technicians across 8+ hospitals in South Florida.
- Oversaw daily operations, staff performance, scheduling, and workflow efficiency to ensure seamless service delivery.
- Monitored monthly KPI metrics, medical sponsor reports, payroll and hospital performance data.
- Ensured compliance with hospital policies and state regulations.
- Implemented best practices and safe operating procedures, resulting in enhanced operational safety and compliance.
- Maintained and reconciled monthly statistics, reporting insights to stakeholders for informed decision-making.
- Developed strong relationships with hospital staff as primary contact for partners.
- Conducted hiring processes including prescreening, interviewing, onboarding, and hospital badging
- Traveled to other hospitals, outside of the local area, to train employees
Regional Hospital Manager
Pediatrix Medical Group
12.2018 - 08.2020
- Lead and manage a team of 15+ Hearing Screen Coordinators and 50+ Hearing Screen Technicians across 25+ hospital sites in the southeast
- Oversaw operations, staff performance, and workflow efficiency across market, ensuring alignment with organizational goals
- Monitored and analyzed monthly KPI metrics and hospital performance data to identify trends and inform strategic decisions
- Developed and maintained strong relationships with hospital management, enhancing collaboration and support for operational initiatives
- Ensure full compliance with hospital policies, state regulations, and reporting requirements
- Train and onboard new Hospital Coordinators, ensuring timely completion of all requirements
- Collaborate with billing departments to ensure accurate demographics and billing data throughout market
- Conduct Hiring Manager responsibilities including prescreening, interviewing, onboarding, and hospital badging
- Travel within market, ensuring successful operational metrics
Hospital Coordinator
Pediatrix Medical Group
02.2003 - 12.2018
- Lead and manage a team of 10+ Hearing Screen Technicians across 5+ hospital sites in South Florida
- Oversaw daily operations, staff performance, scheduling, and workflow efficiency to ensure optimal service delivery
- Developed and maintained positive relationships with hospital staff and management, enhancing communication and collaboration
- Ensure full compliance with hospital policies, state regulations, and reporting requirements
- Conduct Hiring Manager responsibilities including prescreening, interviewing, onboarding, and hospital badging
- Trained and onboarded new technicians, facilitating timely completion of all requirements to support operational readiness
- Maintain, reconcile, and report monthly statistics
- Facilitated nationwide training to enhance employee skills to other hospitals to train or re-train employees while maintaining efficient workflow
Education
Psychology
Florida State University
Tallahassee, FLAssociate of Science - Psychology
Broward College
Fort Lauderdale, FLSkills
- EMR systems
- KPI & Performance Monitoring
- Data analysis
- Quality Assurance
- Process Improvement
- Strategic Planning
- Team management & Staff Development
- Workforce management
- Team coordination
- Customer and Patient Relations
- Hospital and Vendor Relations
- Troubleshooting
- Analytical skills & Problem Solving
Timeline
Hospital Area Manager
Pediatrix Medical Group
08.2020 - Current
Regional Hospital Manager
Pediatrix Medical Group
12.2018 - 08.2020
Hospital Coordinator
Pediatrix Medical Group
02.2003 - 12.2018
Psychology
Florida State University
Associate of Science - Psychology
Broward College