Bridget Hill
Brooklyn,NY
Summary
Knowledgeable and dedicated Customer Service Professional with extensive experience in the Telecommunication Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients (internal & external). Motivated to maintain a satisfactory work environment and contribute to the company's continued success. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented.
Overview
16
16
years of professional experience
1
1
Certification
Work History
RSC Rep III
Charter Communications, Spectrum
Brooklyn, NY
09.2016 - Current
- Responds to customer questions & concerns via telephone and via internal & external email.
- Demonstrates strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivates interpersonal skills by building positive relationships with others.
- Assists with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Call Center Customer Service Representative
Time Warner Cable
Flushing, NY
09.2008 - 09.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
Skills
Self-Directed
Attention to Detail
Written Communication
Troubleshooting
Organization
MS Office
Certification
- RSC Representative II-III Progression Curriculum - 9/2022
- RSC Representative III-IV Progression Curriculum - 7/2023
Timeline
RSC Rep III
Charter Communications, Spectrum
09.2016 - Current
Call Center Customer Service Representative
Time Warner Cable
09.2008 - 09.2016