Work Preference

Summary

Overview

Work History

Education

Skills

CORE COMPETENCIES

Timeline

Open To Work

Bridget Howells

Charlotte,NC

Work Preference

Job Search Status

Open to work

Desired start date: Flexible

Desired Job Title

Relationship Manager & Program Coordinator (School Counselor)Case Operations Manager (Child Welfare Caseworker)Client Engagement Specialist (Home Visitor)

Work Type

Full Time

Location Preference

HybridRemoteOn-Site

Location: Charlotte, NC, US

Open to relocation: Yes

Salary Range

65000/yr - 200000/yr

Important To Me

Company CultureCareer advancement

Summary

Dynamic and results-driven professional with over 10 years of experience in Relationship Management, Program Operations, and Behavioral Strategy. Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.

Overview

years of professional experience

Work History

Relationship Manager & Program Coordinator (School Counselor)

Union County Public Schools

Charlotte, NC

01.2021 - Current

Conflict Resolution & Retention: Led 50+ high-stakes mediation meetings annually, reducing behavioral "churn" (repeat incidents) by 20% through proactive problem-solving.
Developed and maintained strong relationships with stakeholders to enhance communication and collaboration.
Implemented strategic initiatives to improve student engagement and satisfaction across programs.
Facilitated workshops and training sessions for staff on effective relationship management techniques.
Analyzed feedback from students and families to identify areas for service improvement.
Cross-Functional Leadership: Collaborated with executive leadership (Administration) and internal teams (Teachers) to align on student success KPIs, resulting in a 15% increase in attendance rates.
Training & Development: Designed and facilitated monthly workshops for 100+ participants focused on emotional intelligence, communication, and soft-skill development.
Data-Driven Strategy: Analyzed behavioral metrics to identify trends, presenting quarterly reports to stakeholders to pivot strategy and improve service delivery.

Case Operations Manager (Child Welfare Caseworker)

Mahoning County Children Services

Youngstown, OH

01.2017 - 01.2021

Compliance & Risk Management: Managed a high-intensity caseload of 30 families, maintaining 100% compliance with federal and state regulatory timelines.
Outcome Optimization: Developed and executed strategic service plans that improved family stability and successful case closure rates by over 80%.
Documentation & Auditing: Owned end-to-end documentation for all accounts, reducing audit discrepancies to near-zero and ensuring data integrity.
Crisis Intervention: Acted as a first-line responder for high-risk situations, utilizing de-escalation and rapid problem-solving to ensure client safety and success.
Collaborated with community partners to expand resources and services available to children in care.
Led initiatives to optimize resource allocation, balancing budget constraints with service needs.
Developed and implemented strategies to maximize customer satisfaction.

Client Engagement Specialist (Home Visitor)

Portage Learning Center

Ravenna, OH

01.2013 - 01.2015

Community Outreach: Spearheaded community engagement initiatives that increased parent participation and brand loyalty by 20%.
Project Implementation: Delivered curriculum-based programming to groups of 20+, tracking developmental KPIs to ensure 100% "school readiness" for participants.
Stakeholder Relations: Built long-term trust with diverse client populations, acting as the primary point of contact for resource allocation and early intervention strategies.
Developed and maintained strong client relationships to enhance engagement and satisfaction.
Implemented feedback mechanisms to gather client insights and improve service delivery.