BRIDGET L. KIDD
Wichita,KS
Summary
Dynamic Human Resource Generalist with a proven track record at RD Henry & Co, excelling in talent acquisition and employee relations. Adept at conflict resolution and performance management, I drive high customer satisfaction and compliance with HR practices, fostering a positive workplace culture and enhancing team effectiveness.
Overview
28
28
years of professional experience
Work History
RD Henry & Co
Human Resource Generalist
Wichita, KS
08.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, promoting high levels of satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Advised managers on employee relations and conflict resolution practices.
- Designed and delivered training programs that enhanced employee skills and engagement.
- Managed performance appraisal processes for employee development initiatives.
- Ensured compliance with labor laws and company policies in HR practices.
- Supported organizational change initiatives through effective communication strategies.
- Coached managers on best practices for effective management of their teams.
- Provided guidance on organizational policies and procedures to ensure compliance with applicable laws and regulations.
- Conducted exit interviews with departing employees to understand reasons for leaving the company.
- Advised supervisors on appropriate disciplinary action according to company policy.
- Maintained accurate records related to personnel activities such as hiring, terminations, promotions, leaves of absence.
- Represented the organization at job fairs or other recruiting events in order to attract top talent.
- Developed, implemented and monitored HR programs such as recruitment, onboarding, training, compensation and benefits.
- Oversaw recruitment, interviewing, hiring and onboarding of new company staff.
- Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
- Participated in investigations into complaints of workplace harassment or discrimination.
- Diagnosed potential personnel issues to create action plans to eliminate complications.
- Identified staff vacancies to quickly recruit, interview and select applicants to fill positions.
- Managed relationships with external vendors providing services related to human resources functions.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Facilitated resolution of conflicts between employees through mediation or alternative dispute resolution techniques.
- Planned and executed special events such as holiday parties for employees.
- Drove changes to different areas of operations to align company with HR strategies.
- Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
- Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Facilitated employee transfers between departments to enhance workforce efficiency. and referrals.
- Supported recruitment efforts by screening applicants and scheduling interviews., hiring and interview processes.
- Reported on workplace health and safety compliance to superiors.
- Handled employee discipline and termination to address policy infractions.
- Developed training materials for staff on OSHA regulations and safety practices.
- Collaborated with management to implement workplace safety improvements and initiatives.
- Maintained accurate records of safety incidents and compliance documentation for audits.
- Assisted in the investigation of workplace accidents to identify root causes and solutions.
- Investigated incidents and accidents, identified root causes and developed appropriate corrective actions.
- Developed training materials for employees regarding OSHA regulations and best practices.
- Maintained records of all safety inspection activities conducted.
- Developed effective communication channels between management personnel and employees concerning health and safety matters.
- Collaborated with other departments to ensure a safe working environment.
- Responded promptly to inquiries from staff members regarding OSHA regulations.
- Facilitated employee orientation sessions related to safe work practices and procedures.
- Trained and assisted employees in use of personal protective equipment and communicated safety requirements.
- Managed environmental health and safety programs.
Human Resource Support
LanceSoft Inc.
Wichita, KS
05.2021 - 06.2021
- Maintain schedule of testing for assigned location set by EHS&S.
- Coordinated with building and EHS&S management regarding missing sample submissions to facilitate resolution.
- Guided employees in following sample submission instructions to ensure compliance.
- Monitored thermal scanners and escalated high temperature readings.
- Inputting employee information in the WSU COVID testing portal.
- Entered and organized data into the computer system.
- Observing employees providing COVID specimens.
- Observing employees coming through thermal temperature scanners.
Recruiter / Human Resource Assistant
Summit Employment
Wichita, KS
08.2019 - 12.2019
- Coordinated with staffing agency to onboard temporary employees and post job openings.
- Used indeed.com to recruit candidates, on boarding etc.
- Scheduling job interviews and assisting in the interview process.
- Extend offers to new employees.
- Email offer letters and forms to new hires.
- Ensuring that background, offer letters, and forms are completed.
- Create and manage new hire paperwork for all departments.
- Maintained staffing matrix to enhance recruitment process efficiency.
- Welcomed new employees to the organization.
- Welcomed new hires during orientation and guided employees to safety training.
- Assist HR team with any projects.
- Maintain confidential files and maintenance of all employee records.
- Scanning employees’ files to the E-file system.
Office Manager
Bombac Designs
Wichita, KS
01.2013 - 01.2019
- Consulted with owner about prices for events, books and T-shirts.
- Researched competitor prices.
- Helped with Marketing and purchasing products.
- Help with decorating for weddings.
- Helped with transporting items to events.
Payroll Processor / Team Leader
Accenture BPO Services
Wichita, KS
01.2007 - 08.2009
- Executed payroll processing for timely employee compensation.
- Integrate on-shore and off-shore processes to insure accurate payroll processing.
- Never missed the 99.5% accuracy expected in payroll process.
- Communicate with clients or point of contact regarding questions.
- Research and validate payroll issues.
- Manage clients need for special pay requests to include additional hours, voids, stops, re-issues, vacation pay, bonus, military pay, expats, tips, amount to meet guarantee.
- Maintain payroll for 20,000 + employees with multi-tax, multi-state companies.
Patient Billing Account Representative
Wichita Clinic
Wichita, KS
01.1999 - 01.2007
- Patient Billing Representatives / Customer Service
- Co-conduct staff interviews with manager
- Volunteer for special projects, and classes to improve knowledge.
- Practice confidentially, aware of HIPPA regulations.
- Identifies issues and trends as they arise and work with the appropriate personnel to bring about a solution.
- Available to help team members to achieve what is necessary
- Run reports and queries
Recruiter / Accounts Payable / Account Receivable Clerk / Payroll
Brittain Machine
Wichita, KS
01.1998 - 01.1999
- Recruited CNC Machinists, assisted with accounts payable and accounts receivable
- Create, maintain, & reconciles all invoicing files for A/P and A/R invoicing.
- Develop procedures to maximize quality customer service.
- Interacts in the training and education of new employees.
- Maintain files related to personnel and purchasing information.
- Maintain attendance of personnel
- Balance accounts receivable and accounts payable to general ledger
- Balance cashbooks to a general ledger.
Education
B.S - Business Administration,minor Marketing
Kansas Newman College
Wichita, KS01.1996
Skills
- Employee relations
- Talent acquisition
- Conflict resolution
- Performance management
- HR compliance
- Customer satisfaction
Accomplishments
- Voted on by my peers for employee of the month.
- Received several maximize team performance from my Manager and Director.
- Drives to add value plus anticipates and handles critical situations from the director.
- Established personal credibility with clients and others from the manager and supervisor.
Timeline
RD Henry & Co
Human Resource Generalist
08.2021 - Current
Human Resource Support
LanceSoft Inc.
05.2021 - 06.2021
Recruiter / Human Resource Assistant
Summit Employment
08.2019 - 12.2019
Office Manager
Bombac Designs
01.2013 - 01.2019
Payroll Processor / Team Leader
Accenture BPO Services
01.2007 - 08.2009
Patient Billing Account Representative
Wichita Clinic
01.1999 - 01.2007
Recruiter / Accounts Payable / Account Receivable Clerk / Payroll
Brittain Machine
01.1998 - 01.1999
B.S - Business Administration,minor Marketing
Kansas Newman College