BRIDGET POWELL
Chunchula,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dollar General
Chunchula, AL
08.2025 - 04.2026
- Assisted in managing daily store operations and team performance.
- Trained new employees on company policies and customer service standards.
- Coordinated inventory management and merchandise displays for optimal presentation.
- Implemented promotional strategies to enhance product visibility and sales.
- Monitored cash handling procedures to maintain accuracy and security.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Collaborated with upper management on store initiatives and operational improvements.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Retail Keyholder
Dollar General
Chunchula, AL
06.2025 - 08.2025
- Managed daily store operations and ensured adherence to company policies.
- Assisted customers with product selection and provided excellent service.
- Trained new staff on store procedures and customer service standards.
- Oversaw inventory management and maintained accurate stock levels.
- Conducted cash handling duties including register reconciliation and deposits.
- Coordinated store opening and closing procedures for operational efficiency.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
Social Media Specialist/Technical Support
Officium Labs Inc.
05.2022 - 04.2024
- Managed social media presence while integrating technical support, ensuring brand consistency and efficient resolution of user queries.
- Developed and implemented strategic social media campaigns, tracking engagement metrics to optimize content and support processes.
- Coordinated with cross-functional teams to align social content with brand guidelines and enhance user experience.
- Spearheaded integration of social media and technical support functions, reducing resolution time and improving customer satisfaction.
- Facilitated communication between users and development teams, translating feedback into actionable improvements to enhance product quality and user satisfaction.
- Created comprehensive troubleshooting guides tailored to each platform, reducing repeat inquiries and empowering users to resolve technical issues independently.
- Engaged with the gaming community through personalized responses, addressing concerns and fostering positive user relationships.
- Implemented a proactive social media monitoring system to identify and resolve emerging issues before they impacted a broader user base.
- Optimized technical support processes for Warner Bros games by implementing systematic troubleshooting protocols and analyzing user feedback patterns to enhance support efficiency.
- Implemented a streamlined document management system, improving retrieval efficiency, reducing processing time, and maintaining meticulous records.
- Optimized workflow by establishing cross-functional communication channels, resolving operational bottlenecks, and enhancing service delivery efficiency.
- Warner Bros. Entertainment
Player Account Manager/Customer Support
Officium Labs Inc.
12.2020 - 05.2022
- Warner Bros. Entertainment
- Collaborated with team to execute game strategies effectively.
- Developed promotional materials including videos, graphics, audio clips for upcoming game releases.
- Assisted customers with technical support issues related to their gaming systems or accounts.
- Tested software applications for bugs prior to release in order to ensure quality assurance.
- Managed social media accounts across various channels like Twitter or Instagram focused on providing information about upcoming titles or events.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed client accounts to ensure satisfaction and retention.
Office Assistant
Compressed Air Technologies
Chunchula, United States
08.2020 - 12.2020
- Scheduled appointments and maintained calendars for team members and clients.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted in preparing documents for meetings and presentations, ensuring accuracy.
- Responded to customer inquiries via phone and email, providing excellent service.
- Managed office supply inventory and coordinated timely replenishment efforts.
Education
General Educational Development -
Citronelle High School
Citronelle04-2011
Skills
- Retail management
- Customer Service
- Client Services
- Customer Relationship Management
- Team management
- Staff training
- Team supervision
- Time Management
- Cash management
- Inventory control
- Store operations
- Problem Solving
- Technical Support
- Troubleshooting
- Microsoft Office
- Excel
- Computer Skills
- Social Media
- User Experience
- Leadership
- Organizational Skills
- Communication
- Teamwork
- Customer satisfaction
- Customer satisfaction
- Team supervision
Timeline
Assistant Store Manager
Dollar General
08.2025 - 04.2026
Retail Keyholder
Dollar General
06.2025 - 08.2025
Social Media Specialist/Technical Support
Officium Labs Inc.
05.2022 - 04.2024
Player Account Manager/Customer Support
Officium Labs Inc.
12.2020 - 05.2022
Office Assistant
Compressed Air Technologies
08.2020 - 12.2020
General Educational Development -
Citronelle High School