Bridgett Butler
Chicago,IL
Summary
Revenue Cycle Professional experienced in patient access, accounts receivable, denials management, and payer relations within large integrated healthcare systems. Achieved enhanced cash flow and reduced AR aging through operational improvements, denial prevention, and appeals resolution. Focused on training and mentoring staff to improve workflow efficiency and maintain revenue integrity.
Overview
29
29
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine® Chicago Proton Center
Chicago, Illinois
02.2023 - Current
- Serve as a subject matter expert for neurosurgical scheduling, procedures, and injections services within high-volume specialty practice
- Train and onboard new staff on scheduling protocols, payer requirements, and authorization workflows
- Ensure compliance with medical necessity and insurance guidelines to prevent downstream denials
- Ensure compliance with medical necessity and insurance guidelines to prevent downstream denials
- Collaborate with clinical and revenue cycle teams to reduce front-end errors impacting reimbursement
- Optimize patient access workflows to improve scheduling accuracy and financial clearance
Patient Analyst
NorthShore University HealthSystem - Skokie Hospital
Skokie, Illinois
09.1997 - 08.2023
- Managed high-volume accounts receivable portfolio including commercial, Medicare, and Medicaid payers
- reviewed and interpreted Explanation of Benefits (EOBs) to identify denial trends and reimbursement discrepancies
- Led appeals and grievance resolution processes, recovering revenue and improving payer compliance outcomes
- Led appeals and grievance resolution processes, recovering revenue and improving payer compliance outcomes
- Resolved 100+ patient inquiries related to balances, denials, and financial liability
- Trained new and existing staff on collections strategy, denial mitigation, and patient financial communication
- Partnered with payer representatives to resolve escalated claims and reduce AR aging
Education
Bachelor of Science - Healthcare Administration
Purdue University
Indiana 01-2027
Skills
- Leadership
- Financial Impact
- Revenue protection
- Compliance
- Staff training
- Claims resolution
- Healthcare billing
- Data entry proficiency
- HIPAA compliance
Timeline
Patient Access Specialist
Northwestern Medicine® Chicago Proton Center
02.2023 - Current
Patient Analyst
NorthShore University HealthSystem - Skokie Hospital
09.1997 - 08.2023
Bachelor of Science - Healthcare Administration
Purdue University