Bridgett Clark
Tomball,TX
Summary
Dedicated Pharmacy Technician with strong problem-solving, workflow optimization, and customer service skills. Committed to enhancing patient satisfaction and ensuring compliance with safety standards.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Pharmacy Technician
H-E-B
Magnolia, TX
07.2023 - Current
- Processed prescription orders accurately, ensuring compliance with safety and regulatory standards.
- Assisted pharmacists in medication preparation, enhancing workflow efficiency and patient care.
- Managed inventory levels effectively, minimizing waste and ensuring medication availability.
- Collaborated with healthcare professionals to resolve prescription issues promptly, maintaining service quality.
- Implemented process improvements that streamlined operations and reduced wait times for customers.
- Monitored medication storage conditions, ensuring adherence to safety protocols and regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Cashier
H-E-B Grocery
Magnolia, TX
11.2022 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and store navigation.
- Implemented improved checkout procedures to enhance customer experience.
- Trained new cashiers on operational policies and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Customer service
- Patience and empathy
Certification
- CPhT - Certified Pharmacy Technician
- TABC - Certification / License
Timeline
Pharmacy Technician
H-E-B
07.2023 - Current
Cashier
H-E-B Grocery
11.2022 - 07.2023