Bridgett Miller
Boiling Springs,SC
Overview
18
18
years of professional experience
Work History
Assistant Center Manager
CSL Plasma
Yeadon
01.2023 - Current
- Ability to make decisions which have significant impact on the department’s credibility, operations and services
- To determine center labor usage to meet business needs
- Support meeting the center production goal
- To manage all inventories to the optimum levels by maximizing efficiencies, customer service and minimizing investment
- To ensure efficient donor flow throughout the center and identify problems areas and implement corrective action
- To ensure compliance with all company SOPs and applicable federal, state and local regulations
- To monitor net yields and implement plans for improvement
- Consistently meet daily, weekly and monthly deadlines and maintains enter’s operational records
- To follow EHS and OSHA policies and procedures
- To support facility maintenance to the highest safety, compliance and cleanliness standards
- To conduct recruitment, training, development, counseling and termination.
Center Supervisor, Machine Technician, and Safety Coordinator
CSL Plasma
Spartanburg
01.2017 - 01.2023
- In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities
- Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations
- Advise management of employee relation issues or escalated donor issues
- In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing
- Ensure the center is staffed with adequate numbers of personnel to provide sufficient support based upon center size, structure and donor flow
- Monitor time card reporting procedures, attendance, and utilization of overtime
- Conduct error investigations and develop recommendations for process improvement
- Participate with management in conducting performance appraisals, providing performance feedback
- With management review, document verbal and written coaching level corrective actions as needed
- Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status
- May assist with the recruitment and selection of center operation staff.
Cafeteria Manager
Chartwell-River Ridge Elementary
SC
01.2015 - 01.2019
- Plan, coordinate, assign, oversee and participate as required in the preparation, cooking and serving of food; preparing and maintaining necessary records and files
- Identify problems and suggest changes in methods and procedures
- Open kitchen, set up equipment, prepare cafeteria for serving
- Train personnel in operational procedures
- Maintain accurate food service records
- Maintain consistency in food preparation and service to students and school employees.
Assistant Manager
Dollar General
Spartanburg
01.2015 - 01.2016
- Lead key holder responsible for opening and closing the store, reset layouts, and maintaining a safe and clean store environment
- Must have a strong business mindset and leadership while adherence to company’s policies and guidelines
- Must have excellent organizational skills and aptitude in problem solving, supervise and motivate employees, monitor operating costs, budgets, and resources.
Assistant Manager
Dollar General
Lafayette
01.2015 - 01.2016
- Their duties also include handling operational procedures, assisting cashiers, providing customer service, supervising cleaning staff, setting alarms, keeping the entry area clean and organized
- Lead key holders must be able to supervise employees, must be customer service oriented, and have problem-solving abilities.
Salad Prep/Cashier
Lafayette School District
Lafayette
01.2015 - 01.2016
- Employees must be responsible for the timely preparation and exhibition assembly of a fresh quality salad, dessert, and beverages
- Ensure correct temperatures, clean and disinfect, and assist with sales and collection of money
- Arrange food for serving; help set up for lunches and snacks for students and faculty.
Cashier
Payless
Lafayette
01.2015 - 01.2016
- Responsible for taking money in the form of cash, check, or credit card
- Resolve customer complaints, guide them and provide relevant information all while achieving customer satisfaction and revenue growth
- Must have basic PC knowledge and familiarity with electronic equipment, such as, (e.g
- Cash register, scanners, and money counter etc.).
Hospitality Agent
Alorica
Lafayette
01.2014 - 01.2015
- Answer calls and respond to emails, handle customer inquiries both telephonically and by email, research required information using available resources, manage and resolve customer complaints, provide customers with product and service information, enter new customer information into system, update existing customer information, process orders, forms and applications, identify and escalate priority issues, route calls to appropriate, resource, and follow up customer calls where necessary.
Café and Bakery Manager
Sam’s Club
Columbia
01.2011 - 01.2014
- I was responsible for training, curriculum development, supervision, and time management, Budgeting, inventory, deliverables, and event management.
Manager
Denny’s
Spartanburg
01.2008 - 01.2011
- Recruiting, staffing, instructional design, scheduling, and coaching RFP trafficking, daily operations, shipping/receiving, inventory, issues management, cash flows, and vendor contract negotiations
- Customer relations, evaluations, internal correspondence, administration, and development.
Timeline
Assistant Center Manager
CSL Plasma
01.2023 - Current
Center Supervisor, Machine Technician, and Safety Coordinator
CSL Plasma
01.2017 - 01.2023
Cafeteria Manager
Chartwell-River Ridge Elementary
01.2015 - 01.2019
Assistant Manager
Dollar General
01.2015 - 01.2016
Assistant Manager
Dollar General
01.2015 - 01.2016
Salad Prep/Cashier
Lafayette School District
01.2015 - 01.2016
Cashier
Payless
01.2015 - 01.2016
Hospitality Agent
Alorica
01.2014 - 01.2015
Café and Bakery Manager
Sam’s Club
01.2011 - 01.2014
Manager
Denny’s
01.2008 - 01.2011