Bridgette M. Slayton
Newport
Summary
.Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
Newport
01.2021 - 01.2024
- Delivered efficient and friendly customer service.
- Managed various store transactions for Circle K's products and services.
- Ensured a consistently organized and welcoming store environment.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Resolved customer complaints in an efficient manner.
Customer Service Representative
Circle K
Phoenix
01.2019 - 01.2021
- Delivered efficient and friendly customer service.
- Managed various store transactions for Circle K's products and services.
- Ensured a consistently organized and welcoming store environment.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Resolved customer complaints in an efficient manner.
Certified Nursing Assistant
Health Care Service, LLC
Portland
01.2018 - 01.2019
- Delivered essential daily nursing care and services to residents based on their assessments and care plans.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Turned and repositioned bedridden patients to prevent bedsores.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Certified Nursing Assistant
Express Health Care Services
Eugene
01.2017 - 01.2018
- Delivered essential daily nursing care and services to residents based on their assessments and care plans.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Turned and repositioned bedridden patients to prevent bedsores.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Pharmacy Assistant
Rite Aid
Newport
01.2015 - 01.2017
- Managed medication inventory, adhering to drug classification standards, safety protocols and FDA regulations.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Trained new pharmacy staff in procedures and customer service standards.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Prepared labels for prescriptions and dispensed medications to patients.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
Education
Nursing Program - Certified Nurse’s Assistant
Career Moves
01.2020
Graduated -
Beaumont High School
01.1984
Skills
- CPR
- AED
- First Aid
- Cash handling
- Effective communication
- Problem resolution
- Conflict management
- Time management
- CRM software proficiency
- Inventory management
- Medication administration
- Medical terminology
- Care plan development
- Wound care
- Patient care
Certification
- CNA 1
- CNA 2
- PHLEBOTEMY
References
References available upon request.
Timeline
Customer Service Representative
Circle K
01.2021 - 01.2024
Customer Service Representative
Circle K
01.2019 - 01.2021
Certified Nursing Assistant
Health Care Service, LLC
01.2018 - 01.2019
Certified Nursing Assistant
Express Health Care Services
01.2017 - 01.2018
Pharmacy Assistant
Rite Aid
01.2015 - 01.2017
Nursing Program - Certified Nurse’s Assistant
Career Moves
Graduated -
Beaumont High School
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