Bridgit Higgins
South Glens Falls,NY
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
33
33
years of professional experience
Work History
Senior Typist
Saratoga County, CPS Department
10.2018 - Current
- Typed official correspondence and reports from handwritten notes and other information sources.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Daily payroll for over 30 department employees.
- Accurately typed 35 words per minute with no errors.
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Updated and maintained confidential files on a daily basis.
- Provided customer service and resolved queries over the phone.
Travel Consultant
Liberty Travel Saratoga
04.1990 - 09.2018
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
Team Leader
Liberty Travel
08.2015 - 09.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Assistant Team Leader
Liberty Travel
09.1997 - 08.2015
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach production targets.
- Worked with customer service to handle escalated customer issues.
- Supervised 5 co-workers while the team leader was out of the office.
- Addressed customer service overflow to reduce complaints.
Education
High School Diploma -
Fort Edward High School
Fort Edward06.1985
No Degree - Travel And Tourism/Business
Suny Adirondack 1985-1986
QueensburySkills
- Effective Communication
- Accuracy
- Time Management
- Complex Problem Solving
- Attention to detail
- Multitasking Abilities
- Adaptable
- Analytical Skills
- Daily and Weekly Payroll
- Microsoft Office
- Personable
- MS Office
- Teamwork and Collaboration
- Problem-Solving
Timeline
Senior Typist
Saratoga County, CPS Department
10.2018 - Current
Team Leader
Liberty Travel
08.2015 - 09.2017
Assistant Team Leader
Liberty Travel
09.1997 - 08.2015
Travel Consultant
Liberty Travel Saratoga
04.1990 - 09.2018
High School Diploma -
Fort Edward High School
No Degree - Travel And Tourism/Business
Suny Adirondack 1985-1986
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