Bridgit Higgins
South Glens Falls,NY
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
33
33
years of professional experience
Work History
Senior Typist
Saratoga County, CPS Department
2018.10 - Current
- Typed official correspondence and reports from handwritten notes and other information sources.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Daily payroll for over 30 department employees.
- Accurately typed 35 words per minute with no errors.
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Updated and maintained confidential files on a daily basis.
- Provided customer service and resolved queries over the phone.
Travel Consultant
Liberty Travel Saratoga
1990.04 - 2018.09
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
Team Leader
Liberty Travel
2015.08 - 2017.09
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Assistant Team Leader
Liberty Travel
1997.09 - 2015.08
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach production targets.
- Worked with customer service to handle escalated customer issues.
- Supervised 5 co-workers while the team leader was out of the office.
- Addressed customer service overflow to reduce complaints.
Education
High School Diploma -
Fort Edward High School
Fort Edward06.1985
No Degree - Travel And Tourism/Business
Suny Adirondack 1985-1986
QueensburySkills
- Effective Communication
- Accuracy
- Time Management
- Complex Problem Solving
- Attention to detail
- Multitasking Abilities
- Adaptable
- Analytical Skills
- Daily and Weekly Payroll
- Microsoft Office
- Personable
- MS Office
- Teamwork and Collaboration
- Problem-Solving
Timeline
Senior Typist
Saratoga County, CPS Department
2018.10 - Current
Team Leader
Liberty Travel
2015.08 - 2017.09
Assistant Team Leader
Liberty Travel
1997.09 - 2015.08
Travel Consultant
Liberty Travel Saratoga
1990.04 - 2018.09
High School Diploma -
Fort Edward High School
No Degree - Travel And Tourism/Business
Suny Adirondack 1985-1986
Similar Profiles
Heather RodgersHeather Rodgers
Caseworker at Saratoga County Department of Aging and YouthCaseworker at Saratoga County Department of Aging and Youth
CHUCHAY STARKCHUCHAY STARK
Program Coordinator at Saratoga County Dept of Workforce DevelopmentProgram Coordinator at Saratoga County Dept of Workforce Development
Jaimy LewisJaimy Lewis
DEPARTMENT OF MOTOR VEHICLES CLERK at County of SaratogaDEPARTMENT OF MOTOR VEHICLES CLERK at County of Saratoga