Brie Poe
Loxahatchee Groves
Summary
Detail-oriented secretary with expertise in appointment scheduling, office operations, and customer service. Proven ability to enhance organizational efficiency through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Secretary
Poe's Pool Preps INC
West Palm Beach
05.2021 - Current
- Scheduled appointments and maintained calendars for multiple team members efficiently.
- Organized office files and documents to support daily operations and easy access.
- Coordinated meetings, including logistics, materials, and participant notifications.
- Maintained office supplies inventory and placed orders as needed for smooth operations.
- Supported onboarding processes by preparing materials for new employees effectively.
- Handled client inquiries and directed them to appropriate departments promptly.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies; tracked inventory levels and placed orders with vendors.
- Updated contact lists on a regular basis; created new contacts as needed.
- Sorted, sent, and distributed mail and parcels for timely delivery.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Education
Associate of Arts - Business
Palm Beach State College
Lake Worth, FL12-2022
Skills
- Microsoft Office
- Appointment scheduling
- Customer relationship management
- Invoice processing
- Record keeping
- Confidentiality maintenance
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Adaptability
- Managing purchasing activities
- Office supply inventory
- Legal documentation preparation
- Supply restocking
- Office correspondence
- Data verification
- Spreadsheet management
- Prioritization and time management
- Customer service
- File management
- Keyboarding skills
- Report writing
- Appointment coordination
- Organization
- Contract administration
- Letter writing
- Supply ordering
- Office staff leadership
- Administering payroll
- Schedule management
- Inventory purchasing
- Document preparation
- Payroll administration
- Payroll processing
- Inter-office communications
- Database administration
- Meeting support
- Preparing contracts
- Payment posting
- Phone etiquette
- Business correspondence
- Accounts payable
- Multi-line phone systems
- Expense tracking
- Phone reception
- Sales support
- Accounts receivable and payable
Timeline
Secretary
Poe's Pool Preps INC
05.2021 - Current
Associate of Arts - Business
Palm Beach State College